Customer Service Representative Jobs in Ontario

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 104 Jobs

Customer Service Representative

  • Toronto, ON
  • 3 hours ago
  • Toronto, ON
  • 3 hours ago

Responsibilities As a Bilingual Customer Service Representative, you will serve as the primary point of contact for valued customers, providing exceptional service and support....

Remote Work

Summer Customer Service Representative

  • Tillsonburg, ON
  • 10 hours ago
  • Tillsonburg, ON
  • 10 hours ago

We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....

Customer Service Representative (Casual) - Vermilion Bay

  • Vermilion Bay, ON
  • 10 hours ago
  • Vermilion Bay, ON
  • 10 hours ago

Below you will find more information about the opportunity: As a Customer Service Representative, your role will include: Customer engagement, sharing product knowledge and providing a best in class...

Client Service Representative, Wire Transfers

  • Toronto, ON
  • 10 hours ago
  • Toronto, ON
  • 10 hours ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Part Time - Customer Care Representative (Ecommerce)

  • Markham, ON
  • 10 hours ago
  • Markham, ON
  • 10 hours ago

Location: Markham, Ontario Job Description: Job Summary Reporting to the Manager of eCommerce Operations, the eCommerce Representative will support Pet Valus D evoted P et L overs (customers),...

Client Services Representative

  • Mississauga, ON
  • 10 hours ago
  • Mississauga, ON
  • 10 hours ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

(CAN) Customer Service Desk Associate

  • Toronto, ON
  • 10 hours ago
  • Toronto, ON
  • 10 hours ago

... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...

Customer Service Representative (Part Time)

  • Aurora, ON
  • 10 hours ago
  • Aurora, ON
  • 10 hours ago

Join us and grow your career with our retail team as a Customer Service Representative....

Client Service Representative [Hourly]

  • Keswick, ON
  • 20 hours ago
  • Keswick, ON
  • 20 hours ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Customer Care Specialist

  • Mississauga, ON
  • 3 days ago
  • Mississauga, ON
  • 3 days ago

Do you have an interest in chemistry? Are you a customer service expert with a few years of experience in an office setting? Do you have a can-do attitude and want to join a small but mighty team?...

Representative, Customer Care

  • Mississauga, ON
  • 3 days ago
  • Mississauga, ON
  • 3 days ago

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then...

Remote Work

Representative, Customer Care (Bilingual French/English)

  • Mississauga, ON
  • 3 days ago
  • Mississauga, ON
  • 3 days ago

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then...

Remote Work

Customer Care Representative

  • Niagara On The Lake, ON
  • 3 days ago
  • Niagara On The Lake, ON
  • 3 days ago

Job Description Job Description: Customer Care Representative Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will...

Client Service Representative

  • Gloucester, ON
  • 3 days ago
  • Gloucester, ON
  • 3 days ago

Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Ontario

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Ontario offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Ontario
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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