Customer Service Representative Jobs in Ontario
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Experience Representative
- Indigo Books & Music
- Toronto, ON
- moments ago
- Toronto, ON
- moments ago
Company Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it...
In PersonCustomer Service Representative- Automotive (On-Site)
- Cnx
- Mississauga, ON
- 9 hours ago
- Mississauga, ON
- 9 hours ago
Job Title: Customer Service Representative- Automotive (On-Site) Job Description The Automotive Customer Service Rep position interfaces with customers via inbound/outbound calls and/or via the web....
In Person... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
In PersonBilingual Customer Service Representative (English / French)
- ZOLL
- Mississauga, ON
- 10 hours ago
- Mississauga, ON
- 10 hours ago
Acute Care Technology ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With...
HybridWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million...
In PersonClient Service Associate (CSA) - Planning & Scheduling - Part-time 0.2
- Von
- Brantford, ON
- 12 hours ago
- Brantford, ON
- 12 hours ago
Requisition Details: Employment Status: Permanent, Part-time (0.2 FTE) - Weekend Warrior Line Program Name: eHomecare Number of Hours Bi-Weekly: 15 Work Schedule: Days, Evenings, Nights, Weekends...
In Person Part TimeU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In Person- University Health Network
- Mississauga, ON
- 20 hours ago
- Mississauga, ON
- 20 hours ago
Company Description Traferox creates, manufactures and commercializes products used to transplant solid organs (lungs, heart, liver, kidneys, pancreas). These products employ technologies invented...
In PersonEntry Level - Customer Service
- Spade Recruiting
- Peterborough, ON
- 1 day ago
- Peterborough, ON
- 1 day ago
About the Opportunity We support working families by providing supplemental and permanent benefit programs designed to offer long-term protection, education, and peace of mind. For over 60 years,...
RemoteBilingual Client Services Representative (English/French)
- AGF
- Toronto, ON
- 1 day ago
- Toronto, ON
- 1 day ago
Bilingual Client Service Representative (English/French) About AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies...
HybridAbout AGF: Founded in 1957, AGF Management Limited (AGF) is an independent and globally diverse asset management firm. Our companies deliver excellence in investing in the public and private...
HybridWere building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
In PersonEstablished in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With...
In PersonClient Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time
- Von
- Owen Sound, ON
- 1 day ago
- Owen Sound, ON
- 1 day ago
Requisition Details: Employment Status: Temporary, Full-time (1.0 FTE) Program Name: Visiting Nursing Number of Hours Bi-Weekly: 75 Work Schedule: Days, Evenings, Weekends Anticipated End Date:...
In Person Full Timecenter experience required—we provide the tools and training to set you up for success What You’ll Be Doing As a Customer Sales & Service Consultant, you’ll support customers through inbound calls...
RemoteCustomer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Ontario
Highest Education Level
Customer Service Representatives in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »