Customer Service Representative Jobs in Ontario
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
We are looking for Customer Service Representatives to work between May 5th and September 1, 2025....
As a Customer Service Representative, you will respond to customer inquiries via telephone, email, and in person to provide information and resolve issues....
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Work Location: Brantford, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to...
Customer Service Specialist - Onsite Position We have an amazing opportunity for a Customer Service Specialist to join our world class organization in Ottawa, ON! You will serve a global customer...
Bilingual Customer Service Representative - Ottawa
- Gloucester, ON
- 1 day ago
- Gloucester, ON
- 1 day ago
Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team? If you're bilingual in English and French and passionate about delivering exceptional service,...
Temporary Full Time - Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various...
... Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and...
Permanent Full Time - Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various...
Dufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing team!...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Work Location: Cobourg, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to providing...
Application Deadline: 05/19/2025 Address: 1 Promenade Circle Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs...
Bilingual Client Service Representative, Investment Operations
- Waterloo, ON
- 2 days ago
- Waterloo, ON
- 2 days ago
center experience, preferably in the investment or insurance sector Knowledge of fixed wealth products Experience working in an environment where volume fluctuates seasonally What Sets Us Apart?...
As a Client Service Representative, you will respond to customer inquiries by telephone or e-mail to provide inquiry or problem resolution. You will resolve routine and complex sales problems and...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Ontario
Highest Education Level
Customer Service Representatives in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Punctual
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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