Customer Service Representative Jobs in Ontario
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Client Service Representative [Hourly] (12 Month Contract/Secondment)
- Toronto, ON
- 2 hours ago
- Toronto, ON
- 2 hours ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Customer Service Representative / Office Assistant (Part-Time)
- Stratford, ON
- 2 hours ago
- Stratford, ON
- 2 hours ago
Your Opportunity: International Graphics, a Taylor Corporation Company, is seeking a part time Customer Service Representative/Office Assistant to join our team in Stratford, ON!...
Work Location: Hamilton, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $38,300 - $51,700 CADThis role is eligible for commission based earnings. TD is committed to providing...
Application Deadline: 04/19/2025 Address: 100 King Street West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Application Deadline: 04/19/2025 Address: 726 Kingston Rd, Unit 1 Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer...
Job title: Customer Service Representative Job Location: Baden Position Type: ONSITE Shift Hours: Monday to Friday 8:00am -4:30pm Compensation Range: $ 20.01 -23.00 per hour We Bring Food to Your Familys...
Client Service Associate (CSA) - Planning and Scheduling - Casual
- Brantford, ON
- 8 hours ago
- Brantford, ON
- 8 hours ago
Requisition Details: Employment Status: Casual Program Name: Visiting Nursing Work Schedule: Days, Evenings, Weekends On-Call: No Existing Vacancy: Yes - we're currently hiring candidates for an...
Wage: $18.00 per hour Job Description: The Sales and Service Associate consult with customers about the Hertz Rental Car program. Maximizing revenue opportunities by actively offering products and...
We are seeking a dedicated and professional Customer Service Representative to join our small but dynamic team....
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $52 700 - $74 400 CAD TD is committed to providing fair and equitable compensation opportunities to all...
Synopsis of the role: Equifax is looking for a driven Technical Customer Service Lead to join our Customer Access Systems Team (CAST). You'll be the key liaison for our customers, providing expert...
Synopsis of the role: Join our Advanced Delivery Systems team as a Technical Customer Service Specialist, where you'll be the crucial first point of contact for our customers. You'll provide...
Join Our Team as a Customer Support Representative Elevate Your Career! We're on the hunt for a motivated, tech-savvy, and ambitious Customer Support Representative with exceptional communication...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Ontario
Highest Education Level
Customer Service Representatives in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- Willingness To Learn
- First In, First Out
- Order Entry
- Asset Protection
- Customer Support
- Order Processing
- Sales Leadership
- Baking
- Courteous
- Point-of-Sale System
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Scanning
- Reimbursement
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- Sales
- Filing
- Reporting
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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