Customer Service Representative Jobs in Medina, OH

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 108 Jobs

Customer Service Representative

Bath, OH (16 miles from Medina, OH)
1 day ago

Bath, OH (16 miles from Medina, OH)
1 day ago

Waterway is hiring Customer Service Representatives at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine!...

Customer Service Associate

Strongsville, OH (17 miles from Medina, OH)
moments ago

Strongsville, OH (17 miles from Medina, OH)
moments ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Remote Inbound Customer Service

Akron, OH (19 miles from Medina, OH)
10 hours ago

Akron, OH (19 miles from Medina, OH)
10 hours ago

Company Description HappyFlex, LLC is a virtual call center that employs 100% remote agents in all 50 states to handle customer service, reservations, inbound sales, medical transportation...

Pizza Maker: Customer Service/Pizza Maker

Strongsville, OH (17 miles from Medina, OH)
13 hours ago

Strongsville, OH (17 miles from Medina, OH)
13 hours ago

We are searching for qualified customer service representatives with personality and people skills....

Customer Care Rep

Norton, OH (15 miles from Medina, OH)
18 hours ago

Norton, OH (15 miles from Medina, OH)
18 hours ago

Job Description: In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is...

Retail Sales Associate (In-Store Sales and Customer Service)

Wooster, OH (18 miles from Medina, OH)
1 day ago

Wooster, OH (18 miles from Medina, OH)
1 day ago

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...

Part-Time Customer Service Rep - College Bookstore

Elyria, OH (23 miles from Medina, OH)
1 day ago

Elyria, OH (23 miles from Medina, OH)
1 day ago

The Customer Service Representative (CSR) will represent the bookstore and college through courteous and professional interactions with students, staff, and the community....

Customer Service Representative

North Olmsted, OH (24 miles from Medina, OH)
1 day ago

North Olmsted, OH (24 miles from Medina, OH)
1 day ago

Job Description The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a...

Remote Work

Bi-Lingual (English/Spanish) Customer Service Representative

North Olmsted, OH (24 miles from Medina, OH)
1 day ago

North Olmsted, OH (24 miles from Medina, OH)
1 day ago

Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose...

Remote Work

Customer Service Representative

North Olmsted, OH (24 miles from Medina, OH)
1 day ago

North Olmsted, OH (24 miles from Medina, OH)
1 day ago

Job Description The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers....

Remote Work

Pharmacy Customer Service Associate

Elyria, OH (23 miles from Medina, OH)
2 days ago

Elyria, OH (23 miles from Medina, OH)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Store Customer Service Specialist

Copley, OH (13 miles from Medina, OH)
2 days ago

Copley, OH (13 miles from Medina, OH)
2 days ago

Store Customer Service Specialist Sherwin-Williams - 3.8 Copley, OH Job Details Full-time $15.25 an hour 6 hours ago Qualifications Spanish Customer service High school diploma or GED Driver's...

Customer Service System Analyst

Westfield Center, OH (2 miles from Medina, OH)
2 days ago

Westfield Center, OH (2 miles from Medina, OH)
2 days ago

Job Summary The Customer Service System Analyst provides production support, troubleshooting, scheduling, and process improvement oversight for the contact center's infrastructure across the...

Amazon Locker+ Customer Service Associate

Broadview Heights, OH (20 miles from Medina, OH)
3 days ago

Broadview Heights, OH (20 miles from Medina, OH)
3 days ago

Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...

Customer Service Rep - Akron, OH

Akron, OH (19 miles from Medina, OH)
3 days ago

Akron, OH (19 miles from Medina, OH)
3 days ago

People Customers Trust The Customer Service Representative is responsible for providing superior service to customers....

View all 108 jobs

Demographic Data for Medina, OH

Moving to Medina, OH? Find some basic demographic data about Medina, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Medina, OH

Local

National

Total Population

11,799,441

Number of Businesses

250,936

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Medina, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Medina, OH offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Medina, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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