Customer Service Representative Jobs in Hilliard, OH

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 186 Jobs

Customer Service Representative

Marysville, OH (19 miles from Hilliard, OH)
6 days ago

Marysville, OH (19 miles from Hilliard, OH)
6 days ago

As a Customer Service Representative, youll build connections and offer a wide range of products and services to our diverse customer base....

Retail Customer Service Associate

Reynoldsburg, OH (21 miles from Hilliard, OH)
3 hours ago

Reynoldsburg, OH (21 miles from Hilliard, OH)
3 hours ago

... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...

Customer Service Assistant 2

Columbus, OH (9 miles from Hilliard, OH)
11 hours ago

Columbus, OH (9 miles from Hilliard, OH)
11 hours ago

Customer Service Assistant 2 Job Details Professional Discipline : Admin/Clerical Support Specialty : - Employment Type : Full Time City : Columbus State : OH Pay Range : Job Description:...

Member Service Representative

Columbus, OH (9 miles from Hilliard, OH)
1 day ago

Columbus, OH (9 miles from Hilliard, OH)
1 day ago

['State Teachers Retirement System of Ohio', '3.6', 'Member Service Representative', 'Apply on employer site', 'Apply now', 'Columbus, OH', '', '$24.95 - $28.07', '\xa0', 'Per Hour', '\xa0',...

Card Fraud Customer Service

Whitehall, OH (16 miles from Hilliard, OH)
1 day ago

Whitehall, OH (16 miles from Hilliard, OH)
1 day ago

Discover. A brighter future. We offer 100% remote, combo, or on site - it's your choice! And After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to...

Remote Work

Client Service Specialist - Third Shift

Lockbourne, OH (17 miles from Hilliard, OH)
1 day ago

Lockbourne, OH (17 miles from Hilliard, OH)
1 day ago

ESSENTIAL JOB FUNCTIONS Responds to orders, general client inquiries, invoice questions and client complaints. Resolves issues with orders, delivery dates or service. Resolves the client's...

Retail Customer Service Representative/Cashier

Columbus, OH (9 miles from Hilliard, OH)
1 day ago

Columbus, OH (9 miles from Hilliard, OH)
1 day ago

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIERS....

Client Services Representative

Darbydale, OH (11 miles from Hilliard, OH)
1 day ago

Darbydale, OH (11 miles from Hilliard, OH)
1 day ago

About FRASCA FRASCA, a FlightSafety International company, designs and manufactures simulation technology and components that increase pilot safety. Based in Illinois, FRASCA consistently delivers...

Customer Service Representative - Work From Home

Powell, OH (11 miles from Hilliard, OH)
1 day ago

Powell, OH (11 miles from Hilliard, OH)
1 day ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Banking / Finance Customer Support Agent

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Banking / Finance Customer Support Agent Amicis Global Columbus, OH, United States 2 days ago Quick Job type Full-time Quick Job description Title : Financial Call Support Duration : 12+ Months...

Bilingual Customer Service Representative

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

) Customer Service Representative for a well-established company in the kitchen cabinet manufacturing and distribution industry....

Representative II, Customer Service Ops

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...

Customer Service Assistant 1

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education,...

Customer Service Assistant 2 (PN 20014910)

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

center Experience with equipment operations (e.g., scanning/faxing and/or multi line phone system) Experience using computer software (e.g., Word, Excel, Outlook, databases) to enter/update and/or...

Customer Care Representative

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Columbus, OH (9 miles from Hilliard, OH)
2 days ago

Provides assistance and information to callers on CollegeAdvantage Customer Information Hotline regarding Ohio's 529 college savings program: utilizes specialized knowledge of CollegeAdvantage,...

View all 186 jobs

Demographic Data for Hilliard, OH

Moving to Hilliard, OH? Find some basic demographic data about Hilliard, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Hilliard, OH

Local

National

Total Population

64,607

Number of Businesses

1,398

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Hilliard, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Hilliard, OH offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

13.0%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Hilliard, OH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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