Call Center Representative Jobs in Hilliard, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Consumer Services Specialist (Call Center- REMOTE- multiple start dates listed in posting)
- Columbus, OH (9 miles from Hilliard, OH)
- 1 day ago
- Columbus, OH (9 miles from Hilliard, OH)
- 1 day ago
We are** **currently** **hiring for our next call center class starting 7/14/2025***** **If we fill the soonest scheduled start date, you may be considered for one of our additional class start...
Remote WorkVirtual Branch Service Representative (Call Center)
- Gahanna, OH (16 miles from Hilliard, OH)
- 23 days ago
- Gahanna, OH (16 miles from Hilliard, OH)
- 23 days ago
Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative...
Virtual Branch Service Representative (Call Center)
- Columbus, OH (9 miles from Hilliard, OH)
- 29 days ago
- Columbus, OH (9 miles from Hilliard, OH)
- 29 days ago
Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative...
Call Center Customer Service Representative
- Columbus, OH (9 miles from Hilliard, OH)
- 30+ days ago
- Columbus, OH (9 miles from Hilliard, OH)
- 30+ days ago
Call Center Customer Service Representative Hybrid - Columbus, OH (Training onsite) Responsibilities: Speak with patients to assess their needs through actively listening to their concerns and...
Demographic Data for Hilliard, OH
Moving to Hilliard, OH? Find some basic demographic data about Hilliard, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hilliard, OH
Highest Education Level
Call Center Representatives in Hilliard, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Call Center Management
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Scheduling Appointments
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Troubleshooting
- Conflict Resolution
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Driving
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Teamwork
- Microsoft Office
- Bilingual
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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