Customer Service Representative Jobs in Kannapolis, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Charlotte, NC (21 miles from Kannapolis, NC)
- 8 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 8 hours ago
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! Pay is $22/Hour, Benefits on Day 1! NOTE: This position will...
Customer Service Return Agent - Charlotte Airport CLT
- Charlotte, NC (21 miles from Kannapolis, NC)
- 10 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 10 hours ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
- Charlotte, NC (21 miles from Kannapolis, NC)
- 13 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 13 hours ago
Customer Service Specialist Administrative Charlotte, North Carolina Contract To Hire Aug 19, 2025 Account Manager Location: Charlotte, NC (On-Site) Pay: $20-23.50/hour (temp to hire) Schedule:...
Senior Customer Service Representative
- Huntersville, NC (11 miles from Kannapolis, NC)
- 13 hours ago
- Huntersville, NC (11 miles from Kannapolis, NC)
- 13 hours ago
Senior Customer Service Representative Electrical company in Huntersville looking for a Senior Customer Service Representative. Temp to perm opportunity....
Bilingual Spanish Customer Service Representative - Remote
- Charlotte, NC (21 miles from Kannapolis, NC)
- 15 hours ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 15 hours ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service - Self Storage Manager
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
- Stanley, NC (22 miles from Kannapolis, NC)
- 1 day ago
- Stanley, NC (22 miles from Kannapolis, NC)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 450106 Address: USA-NC-Stanley-515 South Hwy 27 Store Code: Store 02665 Front End (7236203) Food Lion has been providing an easy,...
SEASONAL cashier and customer service associate
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
Store - CHLT-PROVIDENCE, NCDeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Lead Customer Service Representative
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
Store 2723979: 9620 Rea Rd, Charlotte, North Carolina 28277 Shift Availability Flexible Availability Job Type Lead Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Represetnative
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
Store 2723979: 9620 Rea Rd, Charlotte, North Carolina 28277 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Mint Hill, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Mint Hill, NC (21 miles from Kannapolis, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
About this role: Wells Fargo is seeking a Customer Service Specialist to join the Alternative Investments Middle Office team within Wealth and Investment Management. The team services Alternative...
Customer Service Representative - Southpark
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
Customer Service Representative - Remote
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote Work- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 1 day ago
Overview Join an award-winning company! Who are we? Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, were a Fortune 500 company...
Demographic Data for Kannapolis, NC
Moving to Kannapolis, NC? Find some basic demographic data about Kannapolis, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Kannapolis, NC
Highest Education Level
Customer Service Representatives in Kannapolis, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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