Call Center Representative Jobs in Kannapolis, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Full-Time Associate Call Center Representative
- Charlotte, NC (21 miles from Kannapolis, NC)
- 2 days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 2 days ago
The Associate Call Center Representative will also consult with customers on their billing inquiries, service orders, trouble calls and various other needs....
Call Center Representative- FULLY REMOTE
- Charlotte, NC (21 miles from Kannapolis, NC)
- 9 days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 9 days ago
TEKsystems is hiring Call Center Representatives to assist a healthcare client during their open enrollment period. These positions would be full-time and would be 100% remote....
Remote Work- Charlotte, NC (21 miles from Kannapolis, NC)
- 12 days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 12 days ago
Call Center Representative Location: Charlotte, NC Job ID: #71415 Pay Range: $19-23 CSR ROLE Shift: 1ST, office hours - OT/Weekends only if needed Manage large amounts of incoming calls Generate sales...
Client Support Specialist, Business Insurance
- Charlotte, NC (21 miles from Kannapolis, NC)
- 14 days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 14 days ago
Marsh McLennan Agency Client Support Specialist, Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by...
Client Support Specialist - Greater Charlotte, NC Area
- Charlotte, NC (21 miles from Kannapolis, NC)
- 27 days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Bilingual Call Center Representative (English/Spanish)
- Salisbury, NC (19 miles from Kannapolis, NC)
- 30+ days ago
- Salisbury, NC (19 miles from Kannapolis, NC)
- 30+ days ago
As we continue to grow, were seeking motivated, bilingual Call Center Representatives who are passionate about delivering exceptional customer support....
Call Center Representative About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers....
Bilingual Call Center Representative (English/Spanish)
- Charlotte, NC (21 miles from Kannapolis, NC)
- 30+ days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 30+ days ago
As we continue to grow, were seeking motivated, bilingual Call Center Representatives who are passionate about delivering exceptional customer support....
- Charlotte, NC (21 miles from Kannapolis, NC)
- 30+ days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 30+ days ago
Overview Call Center Representative About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers....
Client Support Specialist-Remote
- Charlotte, NC (21 miles from Kannapolis, NC)
- 30+ days ago
- Charlotte, NC (21 miles from Kannapolis, NC)
- 30+ days ago
Client Support Specialist-Remote Affirmations Charlotte, NC, US 4 days ago Quick Job type Full-time Part-time Remote Quick Job description Client Support Specialist - Remote | No Experience Needed...
Remote Work- Concord, NC (11 miles from Kannapolis, NC)
- 30+ days ago
- Concord, NC (11 miles from Kannapolis, NC)
- 30+ days ago
Minimum of 1+ years of in a call center. Experience in working in a community-based health care setting is a plus. Additional skills required: Knowledge of medical terminology....
Demographic Data for Kannapolis, NC
Moving to Kannapolis, NC? Find some basic demographic data about Kannapolis, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kannapolis, NC
Highest Education Level
Call Center Representatives in Kannapolis, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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