Customer Service Representative Jobs in Durham, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - FT
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
$14.00/hourShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored,...
Customer Service Representative - PT
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
$14.00/hourShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored,...
Restaurant Customer Service Team Member
- Raleigh, NC (21 miles from Durham, NC)
- moments ago
- Raleigh, NC (21 miles from Durham, NC)
- moments ago
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Lead NA Customer Experience Representative
- Cary, NC (17 miles from Durham, NC)
- 1 hour ago
- Cary, NC (17 miles from Durham, NC)
- 1 hour ago
Details: Job Title: Lead NA Customer Experience Representative Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: Up to $125,000 - $150,000/salary DoE...
Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 8 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 8 hours ago
Job ID Number R5250 Employment Type Full time Worksite Flexibility Remote Job Summary We are looking for a motivated Customer Service Representative ready to take us to the next level!...
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Member Service Representative (Teller)/Receptionist
- Raleigh, NC (21 miles from Durham, NC)
- 8 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 8 hours ago
TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for...
- Raleigh, NC (21 miles from Durham, NC)
- 10 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 10 hours ago
Customer Service Specialist Expected Hiring Range: $37,865 to $47,479 The Raleigh Housing Authority team is recruiting for a few new members eager to make a difference in their community. If you...
- Raleigh, NC (21 miles from Durham, NC)
- 20 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 20 hours ago
Prior Call Center experience is highly preferred....
Team Member (Cook/Customer Service)
- Brentwood, NC (22 miles from Durham, NC)
- 21 hours ago
- Brentwood, NC (22 miles from Durham, NC)
- 21 hours ago
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling...
Customer Experience Representative
- Morrisville, NC (10 miles from Durham, NC)
- 21 hours ago
- Morrisville, NC (10 miles from Durham, NC)
- 21 hours ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Company Description Job Description CSR Job Description Uphold Domino's standards of grooming, uniform, and appearance Promote pizza products, specials, and promotions Receive cross-training for...
Hungry, Humble, Honest, with Heart. The Opportunity Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If...
Coordinator-BGCO Customer Service
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power...
Remote WorkModels and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Durham, NC
Highest Education Level
Customer Service Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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