Customer Service Representative Jobs in Durham, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
We are looking to add a Customer Service Representative to our team at Sunny Acres Pet Resort!...
Customer Service Representative - No Weekends
- Cary, NC (17 miles from Durham, NC)
- 2 hours ago
- Cary, NC (17 miles from Durham, NC)
- 2 hours ago
experience set on one call resolution....
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes...
Remote Work- Raleigh, NC (21 miles from Durham, NC)
- 12 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 12 hours ago
Overview The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center...
Animal Services Customer Experience Representative
- Raleigh, NC (21 miles from Durham, NC)
- 14 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 14 hours ago
What You'll Be Doing Do you have a passion for people and pets? The Wake County Animal Center is looking for Customer Experience Representatives to be the welcoming face and voice of our shelter....
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Customer Service Rep (Call Center)
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Qualifications / Successful candidates for this position will have: 3 years of experience in providing customer service either via phone or in person (required) Have 1 year of call center experience...
Customer Service Associate - Temporary
- Apex, NC (19 miles from Durham, NC)
- 1 day ago
- Apex, NC (19 miles from Durham, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Airport Customer Service Agent FT(Spirit) - RDU
- Morrisville, NC (10 miles from Durham, NC)
- 1 day ago
- Morrisville, NC (10 miles from Durham, NC)
- 1 day ago
General information Job Title Airport Customer Service Agent FT(Spirit) - RDU Date Monday, August 18, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 15.00...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Category/Area of Expertise: Retail Operations Job Requisition: 449759 Address: USA-NC-Durham-4711 Hope Valley Rd. Store Code: Store 00274 Front End (7208309) Food Lion has been providing an easy,...
Join Team NCSSM at the #1 rated Best Public High School in America for 2025 POSITION TYPE: Permanent, 12-month, EHRA Exempt Professional Staff (EPS), FLSA Exempt, 1.0 FTE HIRING SALARY RANGE:...
- Brentwood, NC (22 miles from Durham, NC)
- 4 days ago
- Brentwood, NC (22 miles from Durham, NC)
- 4 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Morrisville, NC (10 miles from Durham, NC)
- 4 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 4 days ago
This position is responsible for the coaching and development of a team of Chat Customer Service Representatives in a fast-paced, dynamic call center environment....
Registered Client Service Associate
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the...
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Durham, NC
Highest Education Level
Customer Service Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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