Customer Service Representative Jobs in Durham, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our...
Animal Services Customer Experience Representative
- Raleigh, NC (21 miles from Durham, NC)
- 10 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 10 hours ago
What You'll Be Doing Join Our Team as a temporary Animal Services Customer Experience Representative! Are you passionate about helping people and animals alike? As a Customer Experience...
Customer Service Representative - Work From Home
- Hillsborough, NC (10 miles from Durham, NC)
- 16 hours ago
- Hillsborough, NC (10 miles from Durham, NC)
- 16 hours ago
FT Customer Service Representative - Work From Home Location: Hillsborough [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service...
Remote WorkAirport Customer Service Agent- RDU AirFrance
- Morrisville, NC (10 miles from Durham, NC)
- 23 hours ago
- Morrisville, NC (10 miles from Durham, NC)
- 23 hours ago
General information Job Title Airport Customer Service Agent- RDU AirFrance Date Thursday, July 3, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 15.00...
Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 23 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 23 hours ago
7974 - Raleigh CEC - 8520 Glenwood Avenue, Raleigh, North Carolina, 27612 CarMax, the way your career should be! Provide an Iconic Customer Experience As a Customer Service Consultant, you will be...
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
center experience required Reliable high-speed internet and a quiet, dedicated remote work setup Proficient in basic technology troubleshooting Strong written and verbal communication skills Excellent...
- Morrisville, NC (10 miles from Durham, NC)
- 1 day ago
- Morrisville, NC (10 miles from Durham, NC)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 431433 Address: USA-NC-Morrisville-3609 Davis Drive Store Code: Store 02196 Front End (7230746) Food Lion has been providing an easy,...
Registered Client Service Associate
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
POSITION SUMMARY Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the...
Project Management Specialist - Customer Service
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
The Customer Service Representative serves as our customers' primary point of contact within the company....
Customer Service Team Member - Mebane, NC (NC0110)
- Mebane, NC (22 miles from Durham, NC)
- 2 days ago
- Mebane, NC (22 miles from Durham, NC)
- 2 days ago
Job Details Job Location : Mebane, NC Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description Are...
Customer Service Representative
- Cary, NC (17 miles from Durham, NC)
- 2 days ago
- Cary, NC (17 miles from Durham, NC)
- 2 days ago
Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Cary, NC!...
Branch Customer Service and Sales Rep - Durham (South Square) NC
- Durham, NC
- 2 days ago
- Durham, NC
- 2 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...
Rep 1, Customer Service Reliability
- Morrisville, NC (10 miles from Durham, NC)
- 2 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 2 days ago
Center Experience; Cable operations and/or telecommunications experience SPECTRUM CONNECTS YOU TO MORE Competitive Pay: Generous $20 per hour starting pay Dynamic Growth: The growth of our industry...
Customer Service Representative - Sample Receiving/Project Management
- Cary, NC (17 miles from Durham, NC)
- 2 days ago
- Cary, NC (17 miles from Durham, NC)
- 2 days ago
The Customer Service Representative serves as our customers primary point of contact within the company....
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Durham, NC
Highest Education Level
Customer Service Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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