Customer Service Representative Jobs in Syracuse, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
... Commerce Boulevard, Syracuse, New York 13211 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important role...
- Fayetteville, NY (7 miles from Syracuse, NY)
- 18 hours ago
- Fayetteville, NY (7 miles from Syracuse, NY)
- 18 hours ago
Job Description: This role is responsible for completing various functions that support the day-to-day operation of the store. The role includes, ensuring the finest wines/other products are...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- East Syracuse, NY (6 miles from Syracuse, NY)
- 3 days ago
- East Syracuse, NY (6 miles from Syracuse, NY)
- 3 days ago
Store 4707618: 6392 E Taft Rd, East Syracuse, New York 13057 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
. + Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies. + Assists with clerical services/tasks...
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the...
Assistant Customer Service Manager #369 Jun 23, 2025 Syracuse, NY, US, 13206 Salary: $18.00- $18.00 SUMMARY The mission of all Tops associates is to adhere to the Tops vision of providing a...
Customer Service - Self Storage Manager
- Liverpool, NY (4 miles from Syracuse, NY)
- 5 days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 5 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.75 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Blood Collection Staff - Customer Service
- Liverpool, NY (4 miles from Syracuse, NY)
- 6 days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 6 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Bilingual Customer Service Representative - Onsite
- Skaneateles, NY (14 miles from Syracuse, NY)
- 9 days ago
- Skaneateles, NY (14 miles from Syracuse, NY)
- 9 days ago
Bilingual Customer Service Representative - Onsite Title: Bilingual Customer Service Representative - Onsite Mandatory skills: Customer Care, Service Support, Order Fulfilment, Microsoft Excel, SAP,...
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
- Cicero, NY (8 miles from Syracuse, NY)
- 10 days ago
- Cicero, NY (8 miles from Syracuse, NY)
- 10 days ago
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
Customer Service Representative
- Skaneateles, NY (14 miles from Syracuse, NY)
- 10 days ago
- Skaneateles, NY (14 miles from Syracuse, NY)
- 10 days ago
Services Order Fulfilment Coordinator Skaneateles NY 12 Months Pay range: 27 - 33/hr, W 2 The Services Order Fulfilment Coordinator is the first point of contact for all customer inquiries related...
Demographic Data for Syracuse, NY
Moving to Syracuse, NY? Find some basic demographic data about Syracuse, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Syracuse, NY
Highest Education Level
Customer Service Representatives in Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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