Call Center Representative Jobs in Syracuse, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Customer Service Representative $23 hourly
- Raymour & Flanigan
- Liverpool, NY (4 miles from Syracuse, NY)
- 30+ days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 30+ days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
In PersonCall Center Customer Service Representative $22 hourly
- Raymour & Flanigan
- Liverpool, NY (4 miles from Syracuse, NY)
- 30+ days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 30+ days ago
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will...
In PersonPharmacy Call Center Representative
- SUNY Upstate Medical University
- Syracuse, NY
- 30+ days ago
- Syracuse, NY
- 30+ days ago
Job Summary: The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient pharmacy locations....
In PersonInbound Call Center Representative (CSR)
- Butler Technical Group
- East Syracuse, NY (6 miles from Syracuse, NY)
- 45+ days ago
- East Syracuse, NY (6 miles from Syracuse, NY)
- 45+ days ago
Call Center Representative Location: East Syracuse, NY (13057) Job ID: #72391 Pay Range: $17-19 Schedule is Monday to Friday, 8am - 5pm Open to US Citizens or US Permanent Residents Required Experience...
In PersonSenior Call Center Representative
- SUNY Upstate Medical University
- Syracuse, NY
- 60+ days ago
- Syracuse, NY
- 60+ days ago
education and experience PLUS one year experience as an Ambulatory Call Center Representative at Upstate University Hospital required....
In PersonDemographic Data for Syracuse, NY
Moving to Syracuse, NY? Find some basic demographic data about Syracuse, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Syracuse, NY
Highest Education Level
Call Center Representatives in Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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