Customer Service Representative Jobs in Amsterdam, NY

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 86 Jobs
Liberty Mutual Insurance

Licensed Customer Service Representative

Description Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division...

Remote Work

Customer Service Representative

  • Schenectady, NY (14 miles from Amsterdam, NY)
  • 9 hours ago
  • Schenectady, NY (14 miles from Amsterdam, NY)
  • 9 hours ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Lead Director, Meritain Customer Service

  • Albany, NY (22 miles from Amsterdam, NY)
  • 10 hours ago
  • Albany, NY (22 miles from Amsterdam, NY)
  • 10 hours ago

. + 5 + years' customer service and call center experience, with a proven track record of developing and executing customer service strategies that improve customer satisfaction and operational efficiency...

CLUB Customer Service Outfitter - Part Time

  • Clifton Park, NY (19 miles from Amsterdam, NY)
  • 11 hours ago
  • Clifton Park, NY (19 miles from Amsterdam, NY)
  • 11 hours ago

Pay Range: $17.00 - $22.50 EXCITING OPPORTUNITY AWAITS! NEW STORE OPENING IN CLIFTON PARK, NY! Join our dynamic team as we embark on a thrilling journey with our newest retail destination POSITION...

Customer Account Representative

  • Gloversville, NY (16 miles from Amsterdam, NY)
  • 13 hours ago
  • Gloversville, NY (16 miles from Amsterdam, NY)
  • 13 hours ago

Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Client Services Representative

  • Latham, NY (23 miles from Amsterdam, NY)
  • 13 hours ago
  • Latham, NY (23 miles from Amsterdam, NY)
  • 13 hours ago

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

  • Albany, NY (22 miles from Amsterdam, NY)
  • 13 hours ago
  • Albany, NY (22 miles from Amsterdam, NY)
  • 13 hours ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Assistant Client Service Specialist (ACSS)

  • Scotia, NY (9 miles from Amsterdam, NY)
  • 1 day ago
  • Scotia, NY (9 miles from Amsterdam, NY)
  • 1 day ago

Assistant Client Service Specialist (ACSS) at Marshall and Sterling Inc Scotia, NY Description: ***This role may be based in any of the following branch locations: Scotia, Utica, Leeds or...

PT Customer Service Associate

  • Gloversville, NY (16 miles from Amsterdam, NY)
  • 1 day ago
  • Gloversville, NY (16 miles from Amsterdam, NY)
  • 1 day ago

Category/Area of Expertise: Retail Operations Job Requisition: 430116 Address: USA-NY-Gloversville-235 Fifth Avenue Extension Store Code: Store 08377 Front End (5151757) Hannaford Supermarkets...

PT Sales Associate Cashier

  • Gloversville, NY (16 miles from Amsterdam, NY)
  • 1 day ago
  • Gloversville, NY (16 miles from Amsterdam, NY)
  • 1 day ago

Category/Area of Expertise: Retail Operations Job Requisition: 430115 Address: USA-NY-Gloversville-235 Fifth Avenue Extension Store Code: Store 08377 Front End (5151757) Hannaford Supermarkets...

Part Time Customer Service Representative (remote)

  • Albany, NY (22 miles from Amsterdam, NY)
  • 2 days ago
  • Albany, NY (22 miles from Amsterdam, NY)
  • 2 days ago

PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Customer Service Representative, Inbound Billing Rep 1 (Onsite - $20/hour)

  • Schenectady, NY (14 miles from Amsterdam, NY)
  • 2 days ago
  • Schenectady, NY (14 miles from Amsterdam, NY)
  • 2 days ago

If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team....

Customer Service Associate - Temporary

  • Albany, NY (22 miles from Amsterdam, NY)
  • 3 days ago
  • Albany, NY (22 miles from Amsterdam, NY)
  • 3 days ago

Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...

Customer Relations Specialist

  • Albany, NY (22 miles from Amsterdam, NY)
  • 4 days ago
  • Albany, NY (22 miles from Amsterdam, NY)
  • 4 days ago

Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...

Client Advocate I

  • Albany, NY (22 miles from Amsterdam, NY)
  • 5 days ago
  • Albany, NY (22 miles from Amsterdam, NY)
  • 5 days ago

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...

Demographic Data for Amsterdam, NY

Moving to Amsterdam, NY? Find some basic demographic data about Amsterdam, NY below.

Local
National
28,845
692
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Amsterdam, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Amsterdam, NY offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Amsterdam, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »