Customer Service Representative Jobs in Santa Fe, NM
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative (Healthcare) - Remote
- Santa Fe, NM
- 4 hours ago
- Santa Fe, NM
- 4 hours ago
Customer Service Representative (Healthcare) - Remote Job Description Title: Customer Service Representative (Remote) Location: United States JOB DESCRIPTION The Customer Service Representative (Remote...
Remote WorkCUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkCustomer Service Representative **Job Description Summary** The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues...
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
May help to train and mentor Customer Service Representatives....
Customer Service Representatives Job Employer Name: Zeeba SolutionsSpiderID: 13816303 Location: Santa Fe, New MexicoDate Posted: 8/16/2024 Wage:Category: Customer Service/Technical Support Job Code:...
Remote Work. + Explains Point of Sale claims adjudication, state, NCQA, and CMS policy/guidelines, and any other necessary information to providers, members, and pharmacies. + Assists with clerical services/tasks...
Dairy Monitoring Customer Success Specialist (Texas, New Mexico)
- Santa Fe, NM
- 6 days ago
- Santa Fe, NM
- 6 days ago
**Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and...
Customer Service Representative Patient Financial Services/Full-Time
- Santa Fe, NM
- 6 days ago
- Santa Fe, NM
- 6 days ago
POSITION SUMMARY: Principal responsibilities are responding to all incoming inquiries in a positive manner in all situations, and recovery of self-pay balances due. Communicates with patients and...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Representative (Change of Agent) Remote USA R0049353
- Santa Fe, NM
- 10 days ago
- Santa Fe, NM
- 10 days ago
Customer Service Representative (Change of Agent) On Site Austin, TX R0049353 |** **FCC | CT Corporation System Wolters Kluwer** **Job Description** As a **Customer Service Representative (Change of...
Customer Service Representatives in our permanent work from home role $19.50/hr wage....
Remote WorkCustomer Service Representative (Bilingual: Spanish/English) Remote - New Mexico
- Santa Fe, NM
- 10 days ago
- Santa Fe, NM
- 10 days ago
Customer Service Representative (Bilingual: Spanish/English) Remote - New Mexico Job Description **JOB DESCRIPTION** The Customer Service Representative (Bilingual: Spanish and English) Remote works...
Remote WorkCompany :** United Concordia Dental **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers...
Come join our amazing team! Must be able to work PST business hours.** The Mortgage Advocate/Office of the President will be responsible for resolving and responding to escalated or complex...
Demographic Data for Santa Fe, NM
Moving to Santa Fe, NM? Find some basic demographic data about Santa Fe, NM below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Santa Fe, NM
Highest Education Level
Customer Service Representatives in Santa Fe, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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