Customer Service Representative

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! At Eldorado Animal Clinic, we are building a team of driven, compassionate, and motivated individuals who want more than just a front desk job. We are looking for a polished and professional Customer Service Representative (CSR) who thrives in a fast-paced environment, takes initiative, and genuinely wants to grow within veterinary medicine. If you're the type of person who jumps in to help, solves problems before being asked, enjoys learning new skills, and wants to be part of a team that makes a difference every day, we want to meet you. Perks & Pay: Full- Time health benefits, 401k, Discounted Pet Insurance Pay starts at $16.00 - $20.00/hour DOE + tips This role is ideal for someone interested in building a long-term career in veterinary medicine, with opportunities to grow and cross-train into the medical side of the hospital over time. Perks & Benefits Full-time health benefits + 401(k) Discounted pet care & pet insurance Growth and advancement opportunities Hands-on learning in veterinary medicine Pay starts at $17-$20/hour DOE + tips Reports To: General Manager What You Bring to the Team Experience in customer service (veterinary or healthcare preferred) Strong communication and problem-solving skills A self-starter mindset with the ability to take initiative Confidence working in a fast-paced, team-oriented environment Strong multitasking and organizational skills Professionalism, reliability, and attention to detail Comfort with computers and learning new systems A desire to grow, learn, and potentially cross-train into veterinary support roles Compassion for both pets and the people who love them What You'll Be Doing Creating a welcoming and supportive experience for every client and patient Answering phones, scheduling appointments, and managing client communication Supporting smooth daily hospital operations alongside veterinary teams Maintaining accurate records and handling payments efficiently Helping problem-solve client concerns with empathy and professionalism Jumping in where needed and supporting the team during busy times Learning veterinary workflows and expanding your skill set over time Why Join Eldorado Animal Clinic? At Eldorado, we are actively building a stronger culture centered around teamwork, accountability, growth, and exceptional patient care. We want team members who are ready to contribute ideas, step up when needed, and grow alongside us. This is a great opportunity for someone looking to: Start or grow a career in veterinary medicine Gain hands-on experience in a hospital setting Work with a team that values initiative and development Be part of a clinic focused on growth and positive change If you're motivated, adaptable, and excited to be part of something bigger, we'd love to hear from you. Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team. At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack? Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.