Customer Service Representative Jobs in Dover, NJ
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Senior Customer Service Associate (Claims, Remote)
- Newark, NJ (23 miles from Dover, NJ)
- 13 hours ago
- Newark, NJ (23 miles from Dover, NJ)
- 13 hours ago
Job Classification: Operations - Insurance Operations The Office of Servicemembers' Group Life Insurance (OSGLI) administers the Servicemembers' Group Life Insurance program (SGLI). SGLI offers...
Remote WorkCustomer Service Representative- Newark Airport
- Newark, NJ (23 miles from Dover, NJ)
- 16 hours ago
- Newark, NJ (23 miles from Dover, NJ)
- 16 hours ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
Customer Service Representative
- Bridgewater, NJ (23 miles from Dover, NJ)
- 22 hours ago
- Bridgewater, NJ (23 miles from Dover, NJ)
- 22 hours ago
CUSTOMER SERVICE REPRESENTATIVE IN BRIDGEWATER, NJ, USA!...
Bilingual Store Customer Service Specialist (Spanish OR Turkish)
- Parsippany, NJ (9 miles from Dover, NJ)
- 22 hours ago
- Parsippany, NJ (9 miles from Dover, NJ)
- 22 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Registered Client Service Associate (Summit, NJ)
- Summit, NJ (18 miles from Dover, NJ)
- 1 day ago
- Summit, NJ (18 miles from Dover, NJ)
- 1 day ago
Who We Are: Oppenheimer & Co. Inc. (Oppenheimer) is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range...
- Paramus, NJ (24 miles from Dover, NJ)
- 1 day ago
- Paramus, NJ (24 miles from Dover, NJ)
- 1 day ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
- Wayne, NJ (15 miles from Dover, NJ)
- 1 day ago
- Wayne, NJ (15 miles from Dover, NJ)
- 1 day ago
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative...
Customer Service Representative
- Union, NJ (21 miles from Dover, NJ)
- 1 day ago
- Union, NJ (21 miles from Dover, NJ)
- 1 day ago
Summary: The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints....
Customer Service Rep, Laboratory, ACL Full Time
- Morristown, NJ (10 miles from Dover, NJ)
- 1 day ago
- Morristown, NJ (10 miles from Dover, NJ)
- 1 day ago
The Laboratory Customer Service Representative performs the following key functions: Answers incoming laboratory related phone calls across for the health system....
- Morristown, NJ (10 miles from Dover, NJ)
- 1 day ago
- Morristown, NJ (10 miles from Dover, NJ)
- 1 day ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Customer Service Representative $17 hourly
- Fairfield, NJ (13 miles from Dover, NJ)
- 1 day ago
- Fairfield, NJ (13 miles from Dover, NJ)
- 1 day ago
Customer Service Representative Hourly pay rate: $17.00 Schedule needed: 40 hours per week including weekends What you'll do: As a Customer Service Representative, you will play an important role in...
Customer Service Associate - Temporary
- Passaic, NJ (22 miles from Dover, NJ)
- 1 day ago
- Passaic, NJ (22 miles from Dover, NJ)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Maplewood, NJ (19 miles from Dover, NJ)
- 1 day ago
- Maplewood, NJ (19 miles from Dover, NJ)
- 1 day ago
As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...
Pharmacy Customer Service Associate
- Hillside, NJ (23 miles from Dover, NJ)
- 1 day ago
- Hillside, NJ (23 miles from Dover, NJ)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Registered Client Service Associate
- Paramus, NJ (24 miles from Dover, NJ)
- 2 days ago
- Paramus, NJ (24 miles from Dover, NJ)
- 2 days ago
POSITION SUMMARY Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis....
Demographic Data for Dover, NJ
Moving to Dover, NJ? Find some basic demographic data about Dover, NJ below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dover, NJ
Highest Education Level
Customer Service Representatives in Dover, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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