Customer Service Representative Jobs in Dover, NJ
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Newark, NJ (23 miles from Dover, NJ)
- 16 days ago
- Newark, NJ (23 miles from Dover, NJ)
- 16 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Kiosk Customer Service Asap Till May 15 2025
- Newark, NJ (23 miles from Dover, NJ)
- 2 hours ago
- Newark, NJ (23 miles from Dover, NJ)
- 2 hours ago
Welcome to CEO Group Now Hiring! We are currently seeking self-motivated individuals to join our team in Customer Service roles. If you have strong communication skills, a positive attitude, and...
Premium Audit Customer Service Representative - Remote
- Morristown, NJ (10 miles from Dover, NJ)
- 2 hours ago
- Morristown, NJ (10 miles from Dover, NJ)
- 2 hours ago
Job Description The Premium Audit Customer Service Representative is responsible for managing and coordinating all communication activities related to S&S premium audits....
Remote WorkBilingual Customer Service Representative
- East Orange, NJ (20 miles from Dover, NJ)
- 7 hours ago
- East Orange, NJ (20 miles from Dover, NJ)
- 7 hours ago
Description for Internal Candidates Bilingual Customer Service Representative English/Spanish Onsite in Newark, NJ What you get: Full-time Employment with Benefits day one including paid Holidays....
Remote Financial Customer Service - Remote After Training On Site NYC
- Newark, NJ (23 miles from Dover, NJ)
- 8 hours ago
- Newark, NJ (23 miles from Dover, NJ)
- 8 hours ago
IMMEDIATE FINANICAL CUSTOMER SERVICE REPRESENTATIVE NEEDED. YOU CAN START IMMEDIATLEY....
- Hackettstown, NJ (15 miles from Dover, NJ)
- 10 hours ago
- Hackettstown, NJ (15 miles from Dover, NJ)
- 10 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Paterson, NJ (19 miles from Dover, NJ)
- 19 hours ago
- Paterson, NJ (19 miles from Dover, NJ)
- 19 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Lead Customer Service Representative
- North Plainfield, NJ (22 miles from Dover, NJ)
- 21 hours ago
- North Plainfield, NJ (22 miles from Dover, NJ)
- 21 hours ago
Job Details Level : Experienced Job Location : NORTH PLAINFIELD - GREENBROOK, NJ Position Type : Part Time Education Level : High School Salary Range : Undisclosed Travel Percentage : Negligible...
- Saddle Brook, NJ (23 miles from Dover, NJ)
- 1 day ago
- Saddle Brook, NJ (23 miles from Dover, NJ)
- 1 day ago
Service Representative in the brokerage is the primary and front-line client contact in the brokerage and is responsible for overall client satisfaction....
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- East Rutherford, NJ (24 miles from Dover, NJ)
- 1 day ago
- East Rutherford, NJ (24 miles from Dover, NJ)
- 1 day ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Service Rep(04988) - 441 Main St.
- East Orange, NJ (20 miles from Dover, NJ)
- 1 day ago
- East Orange, NJ (20 miles from Dover, NJ)
- 1 day ago
Company Description Job Description Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product. Receive and process telephone orders. Take...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Morristown, NJ (10 miles from Dover, NJ)
- 1 day ago
- Morristown, NJ (10 miles from Dover, NJ)
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Experience Specialist
- Bridgewater, NJ (23 miles from Dover, NJ)
- 1 day ago
- Bridgewater, NJ (23 miles from Dover, NJ)
- 1 day ago
About this position At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil, 'all, Loctite,...
Customer Service Representative
- Lyndhurst, NJ (24 miles from Dover, NJ)
- 1 day ago
- Lyndhurst, NJ (24 miles from Dover, NJ)
- 1 day ago
Join our dynamic team as a Customer Service Representative in our vibrant office....
Customer Service Representative
- Clifton, NJ (21 miles from Dover, NJ)
- 1 day ago
- Clifton, NJ (21 miles from Dover, NJ)
- 1 day ago
Under direction of the Call Center Management Team, the Customer Service Representative handles incoming telephone calls, emails, and facsimile transmissions to answer questions and resolve concerns...
Demographic Data for Dover, NJ
Moving to Dover, NJ? Find some basic demographic data about Dover, NJ below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Dover, NJ
Highest Education Level
Customer Service Representatives in Dover, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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