Call Center Representative Jobs in Dover, NJ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs

Call Center Representative (Temporary)

Newark, NJ (23 miles from Dover, NJ)
19 hours ago

Newark, NJ (23 miles from Dover, NJ)
19 hours ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote Work

Call Center Representative

Morristown, NJ (10 miles from Dover, NJ)
6 days ago

Morristown, NJ (10 miles from Dover, NJ)
6 days ago

Requirements for Call Center Representative s: Call center experience a plus * Basic computer skills * Good phone etiquette * MUST have good Phone Etiquette #IND8 PeopleShare is the leading Staffing...

Quality Assurance Specialist (Call Center)

Wayne, NJ (15 miles from Dover, NJ)
7 days ago

Wayne, NJ (15 miles from Dover, NJ)
7 days ago

Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....

Anticipated Client Support Specialist

Wayne, NJ (15 miles from Dover, NJ)
8 days ago

Wayne, NJ (15 miles from Dover, NJ)
8 days ago

Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...

Key Client Support Specialist

Newark, NJ (23 miles from Dover, NJ)
9 days ago

Newark, NJ (23 miles from Dover, NJ)
9 days ago

Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...

Remote Work

Business Development Representative / Call Center

Newton, NJ (16 miles from Dover, NJ)
14 days ago

Newton, NJ (16 miles from Dover, NJ)
14 days ago

Service Business Development Representative / Customer Service BMW of Newton Overview: Open Road Auto Group embodies a diverse culture of talent, leadership, and professionalism in an environment...

Pharmacy Tech Support / Call Center Representative (Remote)

Newark, NJ (23 miles from Dover, NJ)
20 days ago

Newark, NJ (23 miles from Dover, NJ)
20 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Financial Call Center Representative

Clifton, NJ (21 miles from Dover, NJ)
21 days ago

Clifton, NJ (21 miles from Dover, NJ)
21 days ago

Center Representative to join the team ASAP....

Remote Work

Contact Center Agent

Newark, NJ (23 miles from Dover, NJ)
26 days ago

Newark, NJ (23 miles from Dover, NJ)
26 days ago

WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS...

Call Center Representative I

Dover, NJ
27 days ago

Dover, NJ
27 days ago

Call Center Representative I and II Call Center Representatives are hired as Call Center Representative I....

Call Center Representative / Pharmacy Tech Support (Remote)

Newark, NJ (23 miles from Dover, NJ)
28 days ago

Newark, NJ (23 miles from Dover, NJ)
28 days ago

We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....

Remote Work

Retention Call Center Agent - Customer Facing

Roseland, NJ (14 miles from Dover, NJ)
30+ days ago

Roseland, NJ (14 miles from Dover, NJ)
30+ days ago

Company Summary Non-Negotiable Base Pay: $20.50/hour + Uncapped Commission 1st Year On-Target Earnings: $68,000. No sales experience required. Paid full-time training provided! Department Summary...

Client Relations Specialist

Mahwah, NJ (21 miles from Dover, NJ)
45+ days ago

Mahwah, NJ (21 miles from Dover, NJ)
45+ days ago

We are looking for an ambitious, career-minded professional to join our client relations/inside sales team. The right individual will help develop service territories by targeting existing and...

Representative Call Center

Paterson, NJ (19 miles from Dover, NJ)
45+ days ago

Paterson, NJ (19 miles from Dover, NJ)
45+ days ago

St. Joseph's Health is recognized for the expertise and compassion of its highly skilled and responsive staff. The combined efforts of the organization's outstanding physicians, superb nurses, and...

Bilingual Client Support Specialist - English/Spanish

Parsippany, NJ (9 miles from Dover, NJ)
60+ days ago

Parsippany, NJ (9 miles from Dover, NJ)
60+ days ago

ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...

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Demographic Data for Dover, NJ

Moving to Dover, NJ? Find some basic demographic data about Dover, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Dover, NJ

Local

National

Total Population

25,935

Number of Businesses

569

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Dover, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Dover, NJ offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Dover, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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