Customer Service Representative Jobs in Rochester, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Member Service Representative - Full Time
- Rochester Hills, MI
- 22 hours ago
- Rochester Hills, MI
- 22 hours ago
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work...
Customer Service Test Center Administrator
- Troy, MI (8 miles from Rochester, MI)
- 1 day ago
- Troy, MI (8 miles from Rochester, MI)
- 1 day ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
Customer Service / Inside Sales Representative (On-Site)
- Farmington Hills, MI (20 miles from Rochester, MI)
- 1 day ago
- Farmington Hills, MI (20 miles from Rochester, MI)
- 1 day ago
Customer Service / Inside Sales Representative (On-Site) Job Description The Customer Service / Inside Sales Rep works on site and engages with customers through inbound and outbound calls and/or...
Store Customer Service Specialist
- White Lake, MI (20 miles from Rochester, MI)
- 1 day ago
- White Lake, MI (20 miles from Rochester, MI)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Admin Asst / Customer Service & Sales
- Southfield, MI (17 miles from Rochester, MI)
- 2 days ago
- Southfield, MI (17 miles from Rochester, MI)
- 2 days ago
Farmers Insurance Agency is looking to train and develop our next insurance professional. This position will teach phone, people, and business acumen skills. As a team member, you will learn the...
- Capac, MI (23 miles from Rochester, MI)
- 2 days ago
- Capac, MI (23 miles from Rochester, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Saint Clair Shores, MI (19 miles from Rochester, MI)
- 2 days ago
- Saint Clair Shores, MI (19 miles from Rochester, MI)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Sr Customer Service Representative
- Madison Heights, MI (15 miles from Rochester, MI)
- 2 days ago
- Madison Heights, MI (15 miles from Rochester, MI)
- 2 days ago
This role provides guidance and advice to less experienced Customer Service Representatives....
- Farmington Hills, MI (20 miles from Rochester, MI)
- 2 days ago
- Farmington Hills, MI (20 miles from Rochester, MI)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Part-Time Member Service Representative
- Walled Lake, MI (21 miles from Rochester, MI)
- 5 days ago
- Walled Lake, MI (21 miles from Rochester, MI)
- 5 days ago
Join Zeal Credit Union as a Part-Time Member Service Representative and immerse yourself in a vibrant, member-focused environment in Walled Lake, MI! This position offers the opportunity to make a...
Customer Service Representative
- Southfield, MI (17 miles from Rochester, MI)
- 5 days ago
- Southfield, MI (17 miles from Rochester, MI)
- 5 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Associate - Temporary
- Warren, MI (16 miles from Rochester, MI)
- 5 days ago
- Warren, MI (16 miles from Rochester, MI)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Government Programs Training and Support Specialist
- Farmington Hills, MI (20 miles from Rochester, MI)
- 5 days ago
- Farmington Hills, MI (20 miles from Rochester, MI)
- 5 days ago
Customer Service Government Programs Training and Support Specialist Number of Positions: 1 Location: Farmington Hills, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of...
Customer Service Specialist (Hybrid - Troy, MI) - Health Alliance Plan
- Troy, MI (8 miles from Rochester, MI)
- 5 days ago
- Troy, MI (8 miles from Rochester, MI)
- 5 days ago
Customer Service Specialist (Hybrid - Troy, MI) - Health Alliance Plan Troy, Michigan NEW Business (Non-Clinical) HAP (Health Alliance Plan) 2511068 Apply for Job Share this Job Sign Up for Job...
Branch Customer Service Rep- White Lake, MI
- White Lake, MI (20 miles from Rochester, MI)
- 5 days ago
- White Lake, MI (20 miles from Rochester, MI)
- 5 days ago
A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer...
Demographic Data for Rochester, MI
Moving to Rochester, MI? Find some basic demographic data about Rochester, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Rochester, MI
Highest Education Level
Customer Service Representatives in Rochester, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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