Customer Service Representative Jobs in Rochester, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service - Self Storage Manager
- Clarkston, MI (13 miles from Rochester, MI)
- 6 hours ago
- Clarkston, MI (13 miles from Rochester, MI)
- 6 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Customer Service Representative
- Macomb, MI (12 miles from Rochester, MI)
- 13 hours ago
- Macomb, MI (12 miles from Rochester, MI)
- 13 hours ago
... Corporate Drive, Macomb, Michigan 48044 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important role to...
Pharmacy Customer Service Associate
- Highland, MI (23 miles from Rochester, MI)
- 13 hours ago
- Highland, MI (23 miles from Rochester, MI)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service/ Lot Attendant
- Roseville, MI (18 miles from Rochester, MI)
- 23 hours ago
- Roseville, MI (18 miles from Rochester, MI)
- 23 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Avis Customer Service Associate Outdoor Lot Support (Full-Time)
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Rental Car Customer Service Rep Full Time - Car Rental Discounts - PTO - 401k Benefits
- Eastpointe, MI (20 miles from Rochester, MI)
- 1 day ago
- Eastpointe, MI (20 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Care Representative Car Rentals (FT) - Paid Training - Medical Benefits - Retirement Perk
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Rental Car Customer Service Associate Full Time - Immediate Start - Hands-On Role - Paid Training
- Warren, MI (16 miles from Rochester, MI)
- 1 day ago
- Warren, MI (16 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Rental Car Customer Service Agent Full Time - Immediate Start - Health Benefits - Car Rental Disco
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Avis Customer Support Agent - Airport Lot Operations (Full-Time)
- Eastpointe, MI (20 miles from Rochester, MI)
- 1 day ago
- Eastpointe, MI (20 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Rental Car Lot Customer Service Representative Full Time
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Car Rental Customer Service Rep Full Time - Great Hourly Rate - Employee Discounts
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Rental Car Customer Service Rep Full Time - Great Pay - Paid Training - Car Rental Discounts
- Eastpointe, MI (20 miles from Rochester, MI)
- 1 day ago
- Eastpointe, MI (20 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative FT
- Warren, MI (16 miles from Rochester, MI)
- 1 day ago
- Warren, MI (16 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Rental Car Customer Service Representative Full Time - Great Pay - Paid Time Off - Car Rental Perk
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
- Hazel Park, MI (18 miles from Rochester, MI)
- 1 day ago
$16.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Demographic Data for Rochester, MI
Moving to Rochester, MI? Find some basic demographic data about Rochester, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rochester, MI
Highest Education Level
Customer Service Representatives in Rochester, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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