Call Center Representative Jobs in Rochester, MI

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 16 Jobs
Schrieber Organization

Entry - Level Benefits Advisor ( Remote )

Are you passionate about delivering top-tier customer service while achieving high-impact sales goals—all from the comfort of your home? Join our dynamic and growing team at Globe Life: American...

Remote Work
Schrieber Organization

Virtual Life Insurance Sales Representative ( Remote )

(Bonus points for experience in sales, athletics, service industries,student government or leadership. Bilingual candidates encouraged to apply.) We’ve Got Your Back Not licensed yet?...

Remote Work

Customer Service Representative-I (Medical Billing Call Center Customer Service Representative - Iowa) - PFS (Remote)

  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 6 days ago
  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 6 days ago

Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....

Remote Work

Call Center Representative

  • Troy, MI (8 miles from Rochester, MI)
  • 12 days ago
  • Troy, MI (8 miles from Rochester, MI)
  • 12 days ago

Call Center Representative **Interviewing ASAP!!** Hours: Hiring for first/second shift!...

Remote Work

Call Center Representative - Park Medical, Southfield

  • Southfield, MI (17 miles from Rochester, MI)
  • 21 days ago
  • Southfield, MI (17 miles from Rochester, MI)
  • 21 days ago

Call Center Representative - Park Medical, Southfield Michigan, Southfield NEW Administrative/Clerical McLaren Oakland 25004473 Position Summary: The role of the Call Center Representative is to manage...

Client Support Specialist - Greater Detroit, MI Area

  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 25 days ago
  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 25 days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

Call Center Agent

  • Troy, MI (8 miles from Rochester, MI)
  • 28 days ago
  • Troy, MI (8 miles from Rochester, MI)
  • 28 days ago

Call Center Agent at Refloor At Refloor, we pride ourselves on being the Most Trusted Flooring Company in America, and we're excited to invite enthusiastic individuals to become Call Center Agents...

Call Center Agent

  • Rochester, MI
  • 30+ days ago
  • Rochester, MI
  • 30+ days ago

Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the...

Animal and Customer Care Associate - Petco

  • Sterling Heights, MI (11 miles from Rochester, MI)
  • 30+ days ago
  • Sterling Heights, MI (11 miles from Rochester, MI)
  • 30+ days ago

Job Title: Animal and Customer Care Associate Location: Sterling Heights, MI Hours: Part-Time; 20 hours/week Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...

Call Center Representative - Full Time

  • Auburn Hills, MI (9 miles from Rochester, MI)
  • 45+ days ago
  • Auburn Hills, MI (9 miles from Rochester, MI)
  • 45+ days ago

We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....

BELFOR Contact Central - Call Center Agent

  • Birmingham, MI (13 miles from Rochester, MI)
  • 45+ days ago
  • Birmingham, MI (13 miles from Rochester, MI)
  • 45+ days ago

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...

Customer Service Representative-I (Medical Billing Call Center Customer Service Representative) - PFS (Remote)

  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 60+ days ago
  • Farmington Hills, MI (20 miles from Rochester, MI)
  • 60+ days ago

Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....

Remote Work

Client Support Specialist

  • Southfield, MI (17 miles from Rochester, MI)
  • 90+ days ago
  • Southfield, MI (17 miles from Rochester, MI)
  • 90+ days ago

Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...

Part-Time Call Center Representative

  • Troy, MI (8 miles from Rochester, MI)
  • 90+ days ago
  • Troy, MI (8 miles from Rochester, MI)
  • 90+ days ago

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in...

BELFOR Contact Central - Call Center Agent

  • Troy, MI (8 miles from Rochester, MI)
  • 90+ days ago
  • Troy, MI (8 miles from Rochester, MI)
  • 90+ days ago

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...

Demographic Data for Rochester, MI

Moving to Rochester, MI? Find some basic demographic data about Rochester, MI below.

Local
National
104,669
2,693
Medium/Lg

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Rochester, MI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Rochester, MI offer the following education background
High School or GED
32.7%
Bachelor's Degree
25.2%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Rochester, MI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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