Customer Service Representative Jobs in Pontiac, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (21 miles from Pontiac, MI)
- 14 days ago
- Saturn Printing
- Livonia, MI (21 miles from Pontiac, MI)
- 14 days ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
Storage Customer Service Representative
- Washington, MI (13 miles from Pontiac, MI)
- 2 hours ago
- Washington, MI (13 miles from Pontiac, MI)
- 2 hours ago
U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative....
- Chesterfield, MI (24 miles from Pontiac, MI)
- 11 hours ago
- Chesterfield, MI (24 miles from Pontiac, MI)
- 11 hours ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Customer Service Associate - Temporary
- Birmingham, MI (9 miles from Pontiac, MI)
- 13 hours ago
- Birmingham, MI (9 miles from Pontiac, MI)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Support Representative
- Ferndale, MI (16 miles from Pontiac, MI)
- 15 hours ago
- Ferndale, MI (16 miles from Pontiac, MI)
- 15 hours ago
Overview: We are currently seeking Customer Support Representatives to assist our team in placing orders, providing status updates & ETAs, and assisting our customers with any questions or...
Onsite Client Service Specialist
- Highland Park, MI (19 miles from Pontiac, MI)
- 15 hours ago
- Highland Park, MI (19 miles from Pontiac, MI)
- 15 hours ago
OVERVIEW The Client Service Specialist is responsible for routing materials and facilitating approvals across various departments within Dialog Direct, a Qualfon company. In addition, the...
Customer Service Representative
- Southfield, MI (11 miles from Pontiac, MI)
- 22 hours ago
- Southfield, MI (11 miles from Pontiac, MI)
- 22 hours ago
We're looking for a dynamic Customer Service Representative to join our remote team based out of Auburn Hills, MI and engage individual served and the general public in a welcoming, hopeful, empathetic...
Customer Service-Video Support
- Troy, MI (8 miles from Pontiac, MI)
- 23 hours ago
- Troy, MI (8 miles from Pontiac, MI)
- 23 hours ago
At KellyConnect, we are dedicated to providing an exceptional customer experience that goes beyond the ordinary. We believe in the power of personalized service, and our mission is to ensure that...
CX Representative (Luxury Customer Service)
- Warren, MI (18 miles from Pontiac, MI)
- 1 day ago
- Warren, MI (18 miles from Pontiac, MI)
- 1 day ago
Luxury Universal Advisor Long-term Opportunity within the Automotive Customer Service field. Apply today and read below for more information. Location of Training: Warren, MI Training: Hybrid...
- Southfield, MI (11 miles from Pontiac, MI)
- 1 day ago
- Southfield, MI (11 miles from Pontiac, MI)
- 1 day ago
SGS Technologie is looking for Retirement Plan Services Associate to work with direct client at Southfield, MI Retirement Plan Services Associate Contract - W2 Hybrid Southfield, MI Job...
Customer Service Representative (Travel Enthusiast) - On-Site
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 1 day ago
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 1 day ago
Job Title: Customer Service Representative (Travel Enthusiast) - On-Site Job Description The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet...
Customer Service Representative (On-Site 2nd Shift)
- Troy, MI (8 miles from Pontiac, MI)
- 2 days ago
- Troy, MI (8 miles from Pontiac, MI)
- 2 days ago
External Job Title: Customer Service Representative (2nd Shift 2PM-10:30PM) Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be available for a two...
Customer Service & Retail Front Desk Associate - Store #328 - 1803 N Wayne Rd
- Westland, MI (23 miles from Pontiac, MI)
- 2 days ago
- Westland, MI (23 miles from Pontiac, MI)
- 2 days ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Customer Service Specialist- Seasonal
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 2 days ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Pontiac, MI
Highest Education Level
Customer Service Representatives in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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