Call Center Representative Jobs in Pontiac, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
12685 - Kelly Education Call Center Specialist - Virtual, USA
- Troy, MI (8 miles from Pontiac, MI)
- 11 hours ago
- Troy, MI (8 miles from Pontiac, MI)
- 11 hours ago
**Our Call Center Representative is accountable for:** + Providing exceptional customer service by responding to inquiries from educators, school administrators, and prospective candidates + Resolving...
Call Center Representative - Livonia, MI
- Livonia, MI (21 miles from Pontiac, MI)
- 1 day ago
- Livonia, MI (21 miles from Pontiac, MI)
- 1 day ago
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
- Southfield, MI (11 miles from Pontiac, MI)
- 1 day ago
- Southfield, MI (11 miles from Pontiac, MI)
- 1 day ago
Intake Specialist Mike Morse Law Firm is seeking a dedicated and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for managing initial client...
Part-Time Call Center Representative
- Troy, MI (8 miles from Pontiac, MI)
- 1 day ago
- Troy, MI (8 miles from Pontiac, MI)
- 1 day ago
Information about our comprehensive total rewards package can be found...
BELFOR Contact Central - Call Center Agent
- Troy, MI (8 miles from Pontiac, MI)
- 2 days ago
- Troy, MI (8 miles from Pontiac, MI)
- 2 days ago
Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...
Call Center Specialist - Work From Home
- Westland, MI (23 miles from Pontiac, MI)
- 3 days ago
- Westland, MI (23 miles from Pontiac, MI)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCall Center Representative Hybrid
- Brighton, MI (24 miles from Pontiac, MI)
- 4 days ago
- Brighton, MI (24 miles from Pontiac, MI)
- 4 days ago
Call Center Representative - HYBRID Full Time Brighton, MI 48114 Posted 5 days ago Reliance One, Inc....
- Rochester, MI (8 miles from Pontiac, MI)
- 7 days ago
- Rochester, MI (8 miles from Pontiac, MI)
- 7 days ago
Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the...
- Ferndale, MI (16 miles from Pontiac, MI)
- 8 days ago
- Ferndale, MI (16 miles from Pontiac, MI)
- 8 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
- Wixom, MI (16 miles from Pontiac, MI)
- 12 days ago
- Wixom, MI (16 miles from Pontiac, MI)
- 12 days ago
Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV...
- Southfield, MI (11 miles from Pontiac, MI)
- 16 days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 16 days ago
At Cambio Communities, our people are at the heart of everything we do. We're dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a...
Animal and Customer Care Associate - Petco
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 18 days ago
- Sterling Heights, MI (13 miles from Pontiac, MI)
- 18 days ago
Job Title: Animal and Customer Care Associate Location: Sterling Heights, MI Hours: Part-Time; 20 hours/week Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Contact Center Representative, Child Support
- Livonia, MI (21 miles from Pontiac, MI)
- 19 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 19 days ago
Added - 04/07/25Contact Center Representative, Child Support Administrative & ClericalLivonia, Michigan | Submit your Resume Job Description 1st Choice is seeking passionate and dedicated Child...
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 45+ days ago
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 45+ days ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
- Troy, MI (8 miles from Pontiac, MI)
- 45+ days ago
- Troy, MI (8 miles from Pontiac, MI)
- 45+ days ago
Complete other duties and special projects as assigned What We Need: High School diploma or GED Minimum of one (1) years of professional work experience Customer service or call center experience Basic...
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pontiac, MI
Highest Education Level
Call Center Representatives in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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