Call Center Representative Jobs in Pontiac, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative II
- Troy, MI (8 miles from Pontiac, MI)
- 3 hours ago
- Troy, MI (8 miles from Pontiac, MI)
- 3 hours ago
Our Opportunity: The Contact Center Representative II is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by...
Call Center Representative - Livonia, MI
- Livonia, MI (21 miles from Pontiac, MI)
- 5 days ago
- Livonia, MI (21 miles from Pontiac, MI)
- 5 days ago
Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in...
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 12 days ago
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 12 days ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Farmington Hills, MI (12 miles from Pontiac, MI)
- 18 days ago
- Farmington Hills, MI (12 miles from Pontiac, MI)
- 18 days ago
Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals,...
- Ferndale, MI (16 miles from Pontiac, MI)
- 22 days ago
- Ferndale, MI (16 miles from Pontiac, MI)
- 22 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
- Southfield, MI (11 miles from Pontiac, MI)
- 45+ days ago
- Southfield, MI (11 miles from Pontiac, MI)
- 45+ days ago
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
Part-Time Call Center Representative
- Troy, MI (8 miles from Pontiac, MI)
- 60+ days ago
- Troy, MI (8 miles from Pontiac, MI)
- 60+ days ago
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in...
BELFOR Contact Central - Call Center Agent
- Troy, MI (8 miles from Pontiac, MI)
- 60+ days ago
- Troy, MI (8 miles from Pontiac, MI)
- 60+ days ago
Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will...
- Rochester, MI (8 miles from Pontiac, MI)
- 60+ days ago
- Rochester, MI (8 miles from Pontiac, MI)
- 60+ days ago
Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the...
- Troy, MI (8 miles from Pontiac, MI)
- 90+ days ago
- Troy, MI (8 miles from Pontiac, MI)
- 90+ days ago
Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in...
Demographic Data for Pontiac, MI
Moving to Pontiac, MI? Find some basic demographic data about Pontiac, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pontiac, MI
Highest Education Level
Call Center Representatives in Pontiac, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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