Customer Service Representative Jobs in Grand Rapids, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Support Specialist (ERP Experience Required!)
- TEKsystems
- Lowell, MI (14 miles from Grand Rapids, MI)
- moments ago
- Lowell, MI (14 miles from Grand Rapids, MI)
- moments ago
Hybrid Schedule: 3 days in office, 2 days at home office (they can choose what days) Contract until end of year. Opportunity for extension or conversion to FTE if they have headcount and budget....
Hybrid ContractLead Customer Service Representative, Full or Part Time
- Circle K Stores, Inc.
- Grand Rapids, MI
- 1 day ago
- Grand Rapids, MI
- 1 day ago
Store 4706207: 514 Michigan St NE, Grand Rapids, Michigan 49503 Shift Availability Flexible Availability Time Type Lead Customer Service Representative We want you to join our team as a Customer Service...
In Person Part TimeCustomer Service Representative
- The Boyd Group
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 1 day ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 1 day ago
Company: Gerber Collision & Glass Great Teams Dont Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and...
In Person Part TimeCustomer Service - Self Storage Manager
- Public Storage
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 2 days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 2 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative, Full or Part Time
- Circle K
- Grand Rapids, MI
- 2 days ago
- Grand Rapids, MI
- 2 days ago
Store 4706207: 514 Michigan St NE, Grand Rapids, Michigan 49503 Shift Availability Flexible Availability Time Type Customer Service Representative We want you to join our team as a Customer Service...
In Person Part TimeService Representative....
In Person- TEKsystems
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 3 days ago
- Comstock Park, MI (8 miles from Grand Rapids, MI)
- 3 days ago
Member Service Representative Credit Union | On-Site Locations: Comstock Park, MI Rockford, MI (within 10 miles of Comstock Park) Pay Rate: $18.00/hour Openings: 2 total (1 per location) Schedule:...
In PersonCustomer Service Representative
- TEKsystems
- Lowell, MI (14 miles from Grand Rapids, MI)
- 4 days ago
- Lowell, MI (14 miles from Grand Rapids, MI)
- 4 days ago
Order Management / Customer Service Specialist Overview We are seeking a detail-oriented and customer-focused Order Management Specialist to support order processing and customer service...
HybridIT / Customer Service Support Agent (2nd Shift)
- TEKsystems
- Grand Rapids, MI
- 4 days ago
- Grand Rapids, MI
- 4 days ago
This candidate will be getting tickets / inquiries and following up versus getting incoming calls through the traditional helpdesk que. Calls routed the helpdesk that need follow up will go to...
HybridBilingual Customer Service Representative
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 5 days ago
- Wyoming, MI (8 miles from Grand Rapids, MI)
- 5 days ago
Full-time entry-level position at a local insurance office. Must be bilingual in English and Spanish Duties include: Answering phones Responding to emails and texts Processing changes to existing...
In PersonCustomer Service Representative - PT
- Avis Budget Group
- Grand Rapids, MI
- 5 days ago
- Grand Rapids, MI
- 5 days ago
$16.50/hourMonthly Commission OpportunityShift Premium may Apply Were hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experienceno matter where...
In PersonCustomer Service Representative - FT
- Avis Budget Group
- Grand Rapids, MI
- 5 days ago
- Grand Rapids, MI
- 5 days ago
$16.50/hourMonthly Commission OpportunityShift Premium may Apply We're hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience-no matter where...
In PersonCustomer Service Center Representative
- Choice One Bank
- Sparta, MI (13 miles from Grand Rapids, MI)
- 6 days ago
- Sparta, MI (13 miles from Grand Rapids, MI)
- 6 days ago
Experience and/or Education High School Diploma or GED Minimum of one (1) year of Call Center experience in banking, financial services, or goal-driven retail sales preferred Bilingual preferred Competencies...
In PersonCustomer Service Representative
- Founders Brewing Company
- Grand Rapids, MI
- 7 days ago
- Grand Rapids, MI
- 7 days ago
SUMMARY Works under the direction of the Customer Service Manager on tasks related to handling all aspects of fulfilling customer orders - from the point of receipt to confirming orders, which...
In PersonCustomer Service Rep(01148) - 630 S State St
- Domino's Pizza
- Sparta, MI (13 miles from Grand Rapids, MI)
- 8 days ago
- Sparta, MI (13 miles from Grand Rapids, MI)
- 8 days ago
You'll find our Customer Service Representative jobs offer you more....
In PersonDemographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Grand Rapids, MI
Highest Education Level
Customer Service Representatives in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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