Customer Service Representative Jobs in Brighton, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Northville, MI (16 miles from Brighton, MI)
- 1 hour ago
- Northville, MI (16 miles from Brighton, MI)
- 1 hour ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Associate - Customer Service Center
- Ann Arbor, MI (21 miles from Brighton, MI)
- 4 hours ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 4 hours ago
This position works an alternate schedule Schedule is 11am to 8pm, Wednesday through Sunday, including non-traditional holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
Human Resources Customer Care Representative Intermediate (TEMP)
- Ann Arbor, MI (21 miles from Brighton, MI)
- 4 hours ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 4 hours ago
Job Summary Join the Shared Service HR Team! The University of Michigan Shared Services Center (U-M SSC) is a customer service organization dedicated to delivering user-friendly and cost-effective...
Customer Service - Self Storage Manager
- Clarkston, MI (19 miles from Brighton, MI)
- 12 hours ago
- Clarkston, MI (19 miles from Brighton, MI)
- 12 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Pharmacy Customer Service Associate
- South Lyon, MI (11 miles from Brighton, MI)
- 19 hours ago
- South Lyon, MI (11 miles from Brighton, MI)
- 19 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- South Lyon, MI (11 miles from Brighton, MI)
- 19 hours ago
- South Lyon, MI (11 miles from Brighton, MI)
- 19 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep I - BCN Commercial (Southfield) C-S-R
- Southfield, MI (24 miles from Brighton, MI)
- 2 days ago
- Southfield, MI (24 miles from Brighton, MI)
- 2 days ago
Customer Service Rep I Full-time Shift: 8:00 am to 5:30 pm (Shift bidding process based on seniority) Southfield, MI Assessment required- Customer Service Rep Blue Care Network is looking for...
Customer Service Representative - Utility
- Plymouth, MI (18 miles from Brighton, MI)
- 2 days ago
- Plymouth, MI (18 miles from Brighton, MI)
- 2 days ago
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and...
Customer Service Representative- Southfield, MI Hiring Event
- Southfield, MI (24 miles from Brighton, MI)
- 3 days ago
- Southfield, MI (24 miles from Brighton, MI)
- 3 days ago
Inbound call center experience preferred....
Customer Service Representative - Patient Registration
- Novi, MI (13 miles from Brighton, MI)
- 4 days ago
- Novi, MI (13 miles from Brighton, MI)
- 4 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
- Novi, MI (13 miles from Brighton, MI)
- 4 days ago
- Novi, MI (13 miles from Brighton, MI)
- 4 days ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
- Canton, MI (21 miles from Brighton, MI)
- 4 days ago
- Canton, MI (21 miles from Brighton, MI)
- 4 days ago
Starting hiring pay at: $15 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- Farmington Hills, MI (18 miles from Brighton, MI)
- 5 days ago
- Farmington Hills, MI (18 miles from Brighton, MI)
- 5 days ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Fenton, MI (13 miles from Brighton, MI)
- 5 days ago
- Fenton, MI (13 miles from Brighton, MI)
- 5 days ago
Customer Service Specialist Job Poster : Jobs Skills:Customer Service | Location: Fenton, Michigan, United States Of America Views:3 Customer Service Representative provides maximum customer satisfaction...
Medical Screener - Reception Technician (Customer Service)
- Pontiac, MI (24 miles from Brighton, MI)
- 5 days ago
- Pontiac, MI (24 miles from Brighton, MI)
- 5 days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Demographic Data for Brighton, MI
Moving to Brighton, MI? Find some basic demographic data about Brighton, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Brighton, MI
Highest Education Level
Customer Service Representatives in Brighton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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