Call Center Representative Jobs in Brighton, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Livonia, MI
- Livonia, MI (24 miles from Brighton, MI)
- 12 hours ago
- Livonia, MI (24 miles from Brighton, MI)
- 12 hours ago
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
- Southfield, MI (24 miles from Brighton, MI)
- 23 hours ago
- Southfield, MI (24 miles from Brighton, MI)
- 23 hours ago
Intake Specialist Mike Morse Law Firm is seeking a dedicated and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for managing initial client...
- Ann Arbor, MI (21 miles from Brighton, MI)
- 23 hours ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 23 hours ago
ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I's....
Call Center Representative - HYBRID Full Time Brighton, MI 48114 Posted 5 days ago Reliance One, Inc....
Patient Services Assistant / Call Center Rep
- Ann Arbor, MI (21 miles from Brighton, MI)
- 8 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 8 days ago
High School diploma or GED (higher education a plus) Minimum of 2 years of clerical, administrative, or front-desk experience Minimum of 2 years of customer service experience Call Center experience...
- Ann Arbor, MI (21 miles from Brighton, MI)
- 9 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 9 days ago
Employment Type: Full time Shift: Day Shift Description: Details: This position is 100% on-site; there is no option to work remotely in this role. Only candidates with the ability to commute to...
- Wixom, MI (11 miles from Brighton, MI)
- 11 days ago
- Wixom, MI (11 miles from Brighton, MI)
- 11 days ago
Overview The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV...
Contingent Call Center Representative
- Ann Arbor, MI (21 miles from Brighton, MI)
- 12 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 12 days ago
**ESSENTIAL JOB FUNCTIONS:** The following job functions may not be the responsibility of all Call Center Representative I's....
- Southfield, MI (24 miles from Brighton, MI)
- 16 days ago
- Southfield, MI (24 miles from Brighton, MI)
- 16 days ago
At Cambio Communities, our people are at the heart of everything we do. We're dedicated to empowering our team with fulfilling careers, meaningful growth opportunities, and the chance to make a...
Contact Center Representative, Child Support
- Livonia, MI (24 miles from Brighton, MI)
- 18 days ago
- Livonia, MI (24 miles from Brighton, MI)
- 18 days ago
Added - 04/07/25Contact Center Representative, Child Support Administrative & ClericalLivonia, Michigan | Submit your Resume Job Description 1st Choice is seeking passionate and dedicated Child...
PFANS Call Center Representative (TEMP)
- Ann Arbor, MI (21 miles from Brighton, MI)
- 22 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 22 days ago
How to Apply A cover letter is NOT required for consideration. Job Summary Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting...
- Farmington Hills, MI (18 miles from Brighton, MI)
- 45+ days ago
- Farmington Hills, MI (18 miles from Brighton, MI)
- 45+ days ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
Call Center Agents Needed - Livonia, MI
- Livonia, MI (24 miles from Brighton, MI)
- 30+ days ago
- Livonia, MI (24 miles from Brighton, MI)
- 30+ days ago
Our client, a leading organization in the healthcare industry, is seeking a Call Center Agent to join their team. As a Call Center Agent, you will be part of the customer service department...
Demographic Data for Brighton, MI
Moving to Brighton, MI? Find some basic demographic data about Brighton, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brighton, MI
Highest Education Level
Call Center Representatives in Brighton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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