Call Center Representative Jobs in Brighton, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative, Child Support
- Livonia, MI (24 miles from Brighton, MI)
- 3 days ago
- Livonia, MI (24 miles from Brighton, MI)
- 3 days ago
Added - 08/12/25Contact Center Representative, Child Support Administrative & ClericalLivonia, Michigan | Submit your Resume Job Description 1st Choice is seeking passionate and dedicated Child...
- Farmington Hills, MI (18 miles from Brighton, MI)
- 6 days ago
- Farmington Hills, MI (18 miles from Brighton, MI)
- 6 days ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Ann Arbor, MI (21 miles from Brighton, MI)
- 8 days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 8 days ago
ESSENTIAL JOB FUNCTIONS: The following job functions may not be the responsibility of all Call Center Representative I's....
Call Center Representative - Park Medical, Southfield
- Southfield, MI (24 miles from Brighton, MI)
- 21 days ago
- Southfield, MI (24 miles from Brighton, MI)
- 21 days ago
Call Center Representative - Park Medical, Southfield Michigan, Southfield NEW Administrative/Clerical McLaren Oakland 25004473 Position Summary: The role of the Call Center Representative is to manage...
Client Support Specialist - Greater Detroit, MI Area
- Farmington Hills, MI (18 miles from Brighton, MI)
- 25 days ago
- Farmington Hills, MI (18 miles from Brighton, MI)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
PFANS Call Center Representative (TEMP)
- Ann Arbor, MI (21 miles from Brighton, MI)
- 30+ days ago
- Ann Arbor, MI (21 miles from Brighton, MI)
- 30+ days ago
How to Apply A cover letter is NOT required for consideration. Job Summary Call Center position, within the department of Patient Food and Nutrition Services, that is dedicated to supporting...
Call Center Customer Service Specialist-Quality Reward Travel / Travel Consultant
- Fenton, MI (13 miles from Brighton, MI)
- 30+ days ago
- Fenton, MI (13 miles from Brighton, MI)
- 30+ days ago
EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE! Basic Purpose: Responsible for handling inbound calls, assisting customers with inquiries, resolving issues, and providing exceptional service....
Call Center Representative - Full Time
- Auburn Hills, MI (23 miles from Brighton, MI)
- 45+ days ago
- Auburn Hills, MI (23 miles from Brighton, MI)
- 45+ days ago
We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay....
- Farmington Hills, MI (18 miles from Brighton, MI)
- 60+ days ago
- Farmington Hills, MI (18 miles from Brighton, MI)
- 60+ days ago
Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner....
Remote Work- Southfield, MI (24 miles from Brighton, MI)
- 90+ days ago
- Southfield, MI (24 miles from Brighton, MI)
- 90+ days ago
Duties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
Demographic Data for Brighton, MI
Moving to Brighton, MI? Find some basic demographic data about Brighton, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Brighton, MI
Highest Education Level
Call Center Representatives in Brighton, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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