Customer Service Representative Jobs in Worcester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep - Patient Accounts, 40 hours, Days
- Milford, MA (16 miles from Worcester, MA)
- 2 hours ago
- Milford, MA (16 miles from Worcester, MA)
- 2 hours ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (14 miles from Worcester, MA)
- 4 hours ago
- Marlborough, MA (14 miles from Worcester, MA)
- 4 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Member Service Representative, Worcester Shrewsbury St, Part Time, Onsite
- Worcester, MA
- 4 hours ago
- Worcester, MA
- 4 hours ago
Schedule Wed 8:30 am-5:30 pm, Thurs & Fri Alternating 8:30 am-5:30pm or 10:30am-7:30 pm, & every Sat 8:30 am-3:30 pm What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and...
- Gardner, MA (24 miles from Worcester, MA)
- 4 hours ago
- Gardner, MA (24 miles from Worcester, MA)
- 4 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440855 Address: USA-MA-Gardner-21 Timpany Boulevard Store Code: Store 08019 Front End (5151612) Hannaford Supermarkets started out as...
Retail Customer Service Team Member-8
- Leominster, MA (18 miles from Worcester, MA)
- 19 hours ago
- Leominster, MA (18 miles from Worcester, MA)
- 19 hours ago
Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Amazon Locker+ Customer Service Associate
- Framingham, MA (19 miles from Worcester, MA)
- 20 hours ago
- Framingham, MA (19 miles from Worcester, MA)
- 20 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 day ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- West Boylston, MA (6 miles from Worcester, MA)
- 2 days ago
- West Boylston, MA (6 miles from Worcester, MA)
- 2 days ago
We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....
Bilingual Store Customer Service Specialist (Portuguese)
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Northborough, MA (9 miles from Worcester, MA)
- 3 days ago
- Northborough, MA (9 miles from Worcester, MA)
- 3 days ago
We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA....
Bilingual Store Customer Service Specialist (Portuguese)
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 3 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Representative
- Littleton, MA (24 miles from Worcester, MA)
- 4 days ago
- Littleton, MA (24 miles from Worcester, MA)
- 4 days ago
Nashoba Air & Boilerworks Customer Service Representative Sign in to apply Littleton, MA Sign in to apply CUSTOMER SERVICE REPRESENTATIVE At Nashoba Air & BoilerWorks, we pride ourselves on customer...
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to...
Customer Experience Coordinator (Per Diem) - Shrewsbury MA
- Shrewsbury, MA (4 miles from Worcester, MA)
- 5 days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 5 days ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Worcester, MA
Highest Education Level
Customer Service Representatives in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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