Customer Service Representative Jobs in Worcester, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative(Manufacturing)
- Marlborough, MA (14 miles from Worcester, MA)
- 5 hours ago
- Marlborough, MA (14 miles from Worcester, MA)
- 5 hours ago
Job Title: Customer Service Representative (CSR) Position Overview: Seeking a proactive and customer-focused Customer Service Representative to support domestic order management and implement functional...
- Northborough, MA (9 miles from Worcester, MA)
- 7 hours ago
- Northborough, MA (9 miles from Worcester, MA)
- 7 hours ago
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Worcester, MA
- 20 hours ago
- Worcester, MA
- 20 hours ago
Customer Service Branch Associate / Delivery Driver - Automotive Finishes Sherwin-Williams - 3.8 Worcester, MA Job Details Part-time $17.51 - $22.34 an hour 10 hours ago Qualifications Sales...
- Sudbury, MA (21 miles from Worcester, MA)
- 23 hours ago
- Sudbury, MA (21 miles from Worcester, MA)
- 23 hours ago
Overview The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality...
Telstra Retail: Full Time Customer Service & Sales Consultant GRAFTON
- Grafton, MA (7 miles from Worcester, MA)
- 23 hours ago
- Grafton, MA (7 miles from Worcester, MA)
- 23 hours ago
Employment Type Permanent Closing Date 30 May 2025 11:59pm Job Title Telstra Retail: Full Time Customer Service & Sales Consultant GRAFTON Job Summary As a Retail Sales Consultant, you are...
- Natick, MA (23 miles from Worcester, MA)
- 23 hours ago
- Natick, MA (23 miles from Worcester, MA)
- 23 hours ago
Overall Function of a Retail Customer Service Representative (Cashier): Customer Service Representatives champion the PGA TOUR Superstore 'Customer First' philosophy by providing a great checkout experience...
Client Service Representative (CSR)
- Southborough, MA (15 miles from Worcester, MA)
- 23 hours ago
- Southborough, MA (15 miles from Worcester, MA)
- 23 hours ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
- Franklin, MA (23 miles from Worcester, MA)
- 23 hours ago
- Franklin, MA (23 miles from Worcester, MA)
- 23 hours ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Franklin Veterinary Clinic is looking to add a compassionate and skilled...
One Stop - Customer Service Assistant
- Marlborough, MA (14 miles from Worcester, MA)
- 23 hours ago
- Marlborough, MA (14 miles from Worcester, MA)
- 23 hours ago
About the role What is in it for you Job Description We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will...
Savers / Value Village Careers - Customer Service Associate
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 day ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 1 day ago
Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for...
Pharmacy Customer Service Associate
- Natick, MA (23 miles from Worcester, MA)
- 1 day ago
- Natick, MA (23 miles from Worcester, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Account Representative
- Leominster, MA (18 miles from Worcester, MA)
- 1 day ago
- Leominster, MA (18 miles from Worcester, MA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Worcester, MA
- 2 days ago
- Worcester, MA
- 2 days ago
The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and...
Customer Service Representative Worcester, MA, USA Req #7375 Tuesday, April 29, 2025 D&W Diesel, Inc. is looking to hire an experienced Customer Service/Inside Sales Representative for our Worcester...
Client Service Representative II
- Marlborough, MA (14 miles from Worcester, MA)
- 2 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 2 days ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Worcester, MA
Highest Education Level
Customer Service Representatives in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »