Call Center Representative Jobs in Worcester, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - $26/HR
- Natick, MA (23 miles from Worcester, MA)
- 7 days ago
- Natick, MA (23 miles from Worcester, MA)
- 7 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA NATICK, MA (ON SITE) $26/HR Qualifications: + 3 years of call center experience...
Call Center Specialist- Behavioral Health Remote
- Fitchburg, MA (22 miles from Worcester, MA)
- 7 days ago
- Fitchburg, MA (22 miles from Worcester, MA)
- 7 days ago
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
Remote Work- Sturbridge, MA (19 miles from Worcester, MA)
- 16 days ago
- Sturbridge, MA (19 miles from Worcester, MA)
- 16 days ago
Description Cornerstone Bank was formed in 2017, born of a long history of supporting the community, and providing a strong foundation to help people and businesses thrive. Serving Worcester...
Call Center Specialist II-40 Hours, Evenings
- Leominster, MA (18 miles from Worcester, MA)
- 21 days ago
- Leominster, MA (18 miles from Worcester, MA)
- 21 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
- Fitchburg, MA (22 miles from Worcester, MA)
- 45+ days ago
- Fitchburg, MA (22 miles from Worcester, MA)
- 45+ days ago
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (18 miles from Worcester, MA)
- 90+ days ago
- Leominster, MA (18 miles from Worcester, MA)
- 90+ days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Worcester, MA
Highest Education Level
Call Center Representatives in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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