Call Center Representative Jobs in Worcester, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Crisis Call Center Specialist II, 40 hours, Evenings
- Leominster, MA (18 miles from Worcester, MA)
- 5 days ago
- Leominster, MA (18 miles from Worcester, MA)
- 5 days ago
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Schedule Details: Monday, Sunday, Thursday, Tuesday, Wednesday Scheduled Hours:...
Call Center Specialist - Dental
- Fitchburg, MA (22 miles from Worcester, MA)
- 6 days ago
- Fitchburg, MA (22 miles from Worcester, MA)
- 6 days ago
Make an impact in your community through a career in health care! Community Health Connections (CHC), founded on February 25, 2002, is a mainstay for compassionate care, regardless of income or...
- Framingham, MA (19 miles from Worcester, MA)
- 8 days ago
- Framingham, MA (19 miles from Worcester, MA)
- 8 days ago
center experience Windows Microsoft Office Haitian Creole Data entry Portuguese Computer skills Phone etiquette Entry level Full Job Description FFR is a leader in providing revenue cycle management...
- Shrewsbury, MA (4 miles from Worcester, MA)
- 16 days ago
- Shrewsbury, MA (4 miles from Worcester, MA)
- 16 days ago
Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Office Location: Shrewsbury, Massachusetts (80% remote schedule after on-site training is complete) Rate: 17.50...
Essential Duties and Responsibilities: Call Center Representative will confirm and update patient demographics, schedule medical and behavioral appointments as needed....
Call Center Representative Whitinsville, MA, US 2 days agoRegular Full-Time
- Northbridge, MA (11 miles from Worcester, MA)
- 30+ days ago
- Northbridge, MA (11 miles from Worcester, MA)
- 30+ days ago
role as a Call Center Representative....
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (18 miles from Worcester, MA)
- 60+ days ago
- Leominster, MA (18 miles from Worcester, MA)
- 60+ days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Call Center Associate 2nd Shift
- Northborough, MA (9 miles from Worcester, MA)
- 60+ days ago
- Northborough, MA (9 miles from Worcester, MA)
- 60+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote Work- Northborough, MA (9 miles from Worcester, MA)
- 90+ days ago
- Northborough, MA (9 miles from Worcester, MA)
- 90+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkDemographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Worcester, MA
Highest Education Level
Call Center Representatives in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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