Customer Service Representative Jobs in West Springfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Northampton, MA (14 miles from West Springfield, MA)
- moments ago
- Northampton, MA (14 miles from West Springfield, MA)
- moments ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Aviation Front Desk Customer Service Representative Part Time Job
- Westfield, MA (7 miles from West Springfield, MA)
- 3 hours ago
- Westfield, MA (7 miles from West Springfield, MA)
- 3 hours ago
If so, this Part Time Front Desk Customer Service Representative position with Atlantic Aviation at BAF in Westfield, MA may be perfect for you!...
Customer Service Representative - Cigna Healthcare - Remote
- Bloomfield, CT (19 miles from West Springfield, MA)
- 4 hours ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 4 hours ago
If so, Cigna Healthcare, a division of The Cigna Group, is hiring customer service representatives like you to join our US Medical team....
Remote Work- Hartford, CT (23 miles from West Springfield, MA)
- 4 hours ago
- Hartford, CT (23 miles from West Springfield, MA)
- 4 hours ago
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...
Customer Service Representative
- Windsor, CT (18 miles from West Springfield, MA)
- 4 hours ago
- Windsor, CT (18 miles from West Springfield, MA)
- 4 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Part-Time, Seasonal Client Service Specialist
- Somers, CT (14 miles from West Springfield, MA)
- 4 hours ago
- Somers, CT (14 miles from West Springfield, MA)
- 4 hours ago
This organization is based in Connecticut and specializes exclusively in serving the insurance and investment needs of individuals who are retired or approaching retirement. It helps clients...
- Hartford, CT (23 miles from West Springfield, MA)
- 13 hours ago
- Hartford, CT (23 miles from West Springfield, MA)
- 13 hours ago
The Opportunity We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Annuity Call Center, you'll have an opportunity to develop highly personalized...
- Somers, CT (14 miles from West Springfield, MA)
- 23 hours ago
- Somers, CT (14 miles from West Springfield, MA)
- 23 hours ago
Responsibilities Manage client inquiries by phone, email, and fax Researching of doctor and prescriptions through websites Build a positive internal client relationship through collaboration and...
- Chicopee, MA (3 miles from West Springfield, MA)
- 1 day ago
- Chicopee, MA (3 miles from West Springfield, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 1 day ago
- Windsor Locks, CT (13 miles from West Springfield, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CUSTOMER SERVICE Staffing Now Amherst
- Amherst, MA (19 miles from West Springfield, MA)
- 1 day ago
- Amherst, MA (19 miles from West Springfield, MA)
- 1 day ago
CUSTOMER SERVICE Staffing Now Amherst, MA (Onsite) Contract to Hire Job Details We are seeking a highly motivated and organized Customer Service Representative to join a growing property management...
Customer Service Rep(03700) - 907 Sumner Ave
- Springfield, MA (3 miles from West Springfield, MA)
- 1 day ago
- Springfield, MA (3 miles from West Springfield, MA)
- 1 day ago
Dominos Pizza on Boston RD in Springfield MA is now hiring Part Time and Full Time Pizza Makers.Are you in school or have another job? No problem we offer great schedule flexibilities.Must be able...
Retail Store Specialist (Customer Service/ Merchandising) - Part time
- Vernon Rockville, CT (21 miles from West Springfield, MA)
- 1 day ago
- Vernon Rockville, CT (21 miles from West Springfield, MA)
- 1 day ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.69 - $17.94 hour and is...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Representative - Remote - eviCore
- Bloomfield, CT (19 miles from West Springfield, MA)
- 1 day ago
- Bloomfield, CT (19 miles from West Springfield, MA)
- 1 day ago
cannot be resolved via the formal script to the appropriate person or department** **Remain client-focused at all times, with the ability to independently resolve customer inquiries and complaints with one-call...
Remote WorkDemographic Data for West Springfield, MA
Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in West Springfield, MA
Highest Education Level
Customer Service Representatives in West Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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