Call Center Representative Jobs in West Springfield, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative II (Mutual Funds, Inbound) in TN
- Windsor, CT (18 miles from West Springfield, MA)
- 7 days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 7 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Call Center Representative II (Mutual Funds, Inbound)
- Windsor, CT (18 miles from West Springfield, MA)
- 7 days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 7 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Customer Call Center Rep PAYS $18/HR East Hartford, CT
- East Hartford, CT (24 miles from West Springfield, MA)
- 7 days ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 7 days ago
Customer Call Center Rep PAYS $18/HR East Hartford, CT Job Poster : Global Channel Management, Inc. Skills:CALL CENTER CUSTOMER SERVICE | Location: East Hartford, Connecticut, United States Of...
Call Center Representative - Bilingual English Spanish
- East Hartford, CT (24 miles from West Springfield, MA)
- 11 days ago
- East Hartford, CT (24 miles from West Springfield, MA)
- 11 days ago
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact....
Call Center Customer Service Rep.
- South Hadley, MA (9 miles from West Springfield, MA)
- 16 days ago
- South Hadley, MA (9 miles from West Springfield, MA)
- 16 days ago
Call Center Customer Service Representatives Location: WINDSOR, CT SITE Job #2333592 ROLE HIGHLIGHTS: The Customer Service Representative I is responsible for receiving and processing customer...
Call Center Customer Service Representative - 2333592
- Windsor, CT (18 miles from West Springfield, MA)
- 30+ days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 30+ days ago
Job Description: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation,...
Call Center Customer Service Representative
- Windsor, CT (18 miles from West Springfield, MA)
- 45+ days ago
- Windsor, CT (18 miles from West Springfield, MA)
- 45+ days ago
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity,...
Demographic Data for West Springfield, MA
Moving to West Springfield, MA? Find some basic demographic data about West Springfield, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in West Springfield, MA
Highest Education Level
Call Center Representatives in West Springfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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