Customer Service Representative Jobs in Somerville, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
CUSTOMER SERVICE ACCOUNT MANAGER
- Smyth Companies
- Wilmington, MA (13 miles from Somerville, MA)
- 1 day ago
- Smyth Companies
- Wilmington, MA (13 miles from Somerville, MA)
- 1 day ago
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (21 miles from Somerville, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- Dedham, MA (10 miles from Somerville, MA)
- 23 days ago
- Dedham, MA (10 miles from Somerville, MA)
- 23 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative - PT
- East Boston, MA (4 miles from Somerville, MA)
- 16 days ago
- East Boston, MA (4 miles from Somerville, MA)
- 16 days ago
$18.00/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Environmental Central Customer Service Representative
- North Scituate, MA (19 miles from Somerville, MA)
- 3 hours ago
- North Scituate, MA (19 miles from Somerville, MA)
- 3 hours ago
Clean Harbors is looking for an Environmental Central Customer Service Representative to sit in our Norwell, MA office....
Customer Service Representative
- Stoughton, MA (18 miles from Somerville, MA)
- moments ago
- Stoughton, MA (18 miles from Somerville, MA)
- moments ago
Customer Service Representatives earn $50,000 - $60,000 annually based on performance and ability to close the sale! TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals!...
Customer Service Rep(03748) - 1022 Massachsetts Ave
- Cambridge, MA (1 mile from Somerville, MA)
- moments ago
- Cambridge, MA (1 mile from Somerville, MA)
- moments ago
Company Description Job Description You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat...
Pharmacy Customer Service Associate
- Natick, MA (14 miles from Somerville, MA)
- moments ago
- Natick, MA (14 miles from Somerville, MA)
- moments ago
Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours....
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Seasonal
- Brighton, MA (3 miles from Somerville, MA)
- moments ago
- Brighton, MA (3 miles from Somerville, MA)
- moments ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Representative(Manufacturing)
- Marlborough, MA (23 miles from Somerville, MA)
- 5 hours ago
- Marlborough, MA (23 miles from Somerville, MA)
- 5 hours ago
Job Title: Customer Service Representative (CSR) Position Overview: Seeking a proactive and customer-focused Customer Service Representative to support domestic order management and implement functional...
Customer Service Representative
- Boston, MA (2 miles from Somerville, MA)
- 5 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 5 hours ago
Front Desk Customer Service Representative Location: Burnsville, MN Job Type: Full-time Contract-to-hire Pay: $18- $20/hr....
Customer Service Associate - Temporary
- Lowell, MA (21 miles from Somerville, MA)
- 8 hours ago
- Lowell, MA (21 miles from Somerville, MA)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Veterinary Client Service Representative
- Medford, MA (1 mile from Somerville, MA)
- 10 hours ago
- Medford, MA (1 mile from Somerville, MA)
- 10 hours ago
Thrive Pet Healthcare is seeking a full-time Veterinary Customer Service Representative to join our growing team at Thrive Medford!...
Customer Service Associate, InMotion
- Boston, MA (2 miles from Somerville, MA)
- 10 hours ago
- Boston, MA (2 miles from Somerville, MA)
- 10 hours ago
Join our Field Team and help shape the future of retailwhere innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate,...
- Cambridge, MA (1 mile from Somerville, MA)
- 20 hours ago
- Cambridge, MA (1 mile from Somerville, MA)
- 20 hours ago
Customer Service Specialist Calling all customer service, retail or hospitality candidates! We have the job you've been looking for! We've partnered with a prestigious university in the Cambridge,...
Demographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Somerville, MA
Highest Education Level
Customer Service Representatives in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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