Call Center Representative Jobs in Somerville, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Representative
- Rockland, MA (19 miles from Somerville, MA)
- 3 days ago
- Rockland, MA (19 miles from Somerville, MA)
- 3 days ago
Clean Harbors is looking for an Emergency Call Center Representative. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Why work for Clean Harbors?...
Customer Service Call Center Representative
- Norwell, MA (21 miles from Somerville, MA)
- 3 days ago
- Norwell, MA (21 miles from Somerville, MA)
- 3 days ago
Clean Harbors is looking for an Emergency Call Center Representative. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Why work for Clean Harbors?...
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...
Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...
- Woburn, MA (8 miles from Somerville, MA)
- 9 days ago
- Woburn, MA (8 miles from Somerville, MA)
- 9 days ago
Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....
Call Center Representative/Member Advocate
- Quincy, MA (10 miles from Somerville, MA)
- 16 days ago
- Quincy, MA (10 miles from Somerville, MA)
- 16 days ago
Call Center Representative/Member Advocate Healthcare Financial, Inc....
- Lowell, MA (21 miles from Somerville, MA)
- 17 days ago
- Lowell, MA (21 miles from Somerville, MA)
- 17 days ago
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
- Lynn, MA (9 miles from Somerville, MA)
- 20 days ago
- Lynn, MA (9 miles from Somerville, MA)
- 20 days ago
The purpose of the Client Support Specialist II is to provide daily support for commercial clients using our cash management products and services. This candidate will provide our clients with...
Call Center Agent - (Bilingual Spanish)
- Roxbury, MA (3 miles from Somerville, MA)
- 27 days ago
- Roxbury, MA (3 miles from Somerville, MA)
- 27 days ago
Call Center Agent- Health Center (Bilingual English and Spanish) You are a caring, hard-working individual who thrives in a team environment and is committed to excellence. You are fluent in...
Pharmacy Call Center Technician
- North Billerica, MA (16 miles from Somerville, MA)
- 27 days ago
- North Billerica, MA (16 miles from Somerville, MA)
- 27 days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
High Volume Call Center Representative
- Boston, MA (2 miles from Somerville, MA)
- 45+ days ago
- Boston, MA (2 miles from Somerville, MA)
- 45+ days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Newton, MA (4 miles from Somerville, MA)
- 45+ days ago
- Newton, MA (4 miles from Somerville, MA)
- 45+ days ago
Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...
Call Center Representative - Lawrence
- Lawrence, MA (22 miles from Somerville, MA)
- 60+ days ago
- Lawrence, MA (22 miles from Somerville, MA)
- 60+ days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Demographic Data for Somerville, MA
Moving to Somerville, MA? Find some basic demographic data about Somerville, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Somerville, MA
Highest Education Level
Call Center Representatives in Somerville, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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