Customer Service Representative Jobs in North Billerica, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (14 miles from North Billerica, MA)
- 8 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (14 miles from North Billerica, MA)
- 8 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Salem, NH (16 miles from North Billerica, MA)
- 13 days ago
- Salem, NH (16 miles from North Billerica, MA)
- 13 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Representative II, Customer Service Ops
- Boston, MA (18 miles from North Billerica, MA)
- 1 hour ago
- Boston, MA (18 miles from North Billerica, MA)
- 1 hour ago
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
Online Banking Specialist (Customer Service Center)
- Lynn, MA (19 miles from North Billerica, MA)
- 1 hour ago
- Lynn, MA (19 miles from North Billerica, MA)
- 1 hour ago
+ Provide outstanding service via phone and email to all online banking end users with an outgoing personality and professionalism; successfully address customer questions and concerns. + Provide...
Remote - Client Services Associate
- Nashua, NH (14 miles from North Billerica, MA)
- 2 hours ago
- Nashua, NH (14 miles from North Billerica, MA)
- 2 hours ago
Remote - Client Services Associate AO Garcia Agency Nashua, New Hampshire, United States, 03060 4 days ago Quick Job type Full-time Remote Quick Job description Experience in our industry is not...
Remote Work- North Andover, MA (12 miles from North Billerica, MA)
- 4 hours ago
- North Andover, MA (12 miles from North Billerica, MA)
- 4 hours ago
North of Boston Media Group has a great opportunity for a Customer Service Professional. North of Boston Media Group 100 Turnpike St., North Andover, MA 0184 NOW HIRING A: CUSTOMER SERVICE...
Entry Level Customer Service Team Member
- Boston, MA (18 miles from North Billerica, MA)
- 4 hours ago
- Boston, MA (18 miles from North Billerica, MA)
- 4 hours ago
Entry Level Customer Service Team Member GM Group Boston, MA, US 1 day ago Quick Job type Full-time Quick Job description At Greenlining Management, we are seeking a motivated individual to join...
Customer Service Representative
- Waltham, MA (11 miles from North Billerica, MA)
- 5 hours ago
- Waltham, MA (11 miles from North Billerica, MA)
- 5 hours ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
- Hudson, NH (14 miles from North Billerica, MA)
- 6 hours ago
- Hudson, NH (14 miles from North Billerica, MA)
- 6 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 441468 Address: USA-NH-Hudson-77 Derry Road Store Code: Store 08183 Front End (5151650) Hannaford Supermarkets started out as a fresh...
Savers / Value Village Careers - Customer Service Associate
- Wilmington, MA (5 miles from North Billerica, MA)
- 9 hours ago
- Wilmington, MA (5 miles from North Billerica, MA)
- 9 hours ago
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...
Associate Customer Service Representative
- Marlborough, MA (20 miles from North Billerica, MA)
- 20 hours ago
- Marlborough, MA (20 miles from North Billerica, MA)
- 20 hours ago
Apply to be an Associate Customer Service Representative today! 9888222...
- Waltham, MA (11 miles from North Billerica, MA)
- 20 hours ago
- Waltham, MA (11 miles from North Billerica, MA)
- 20 hours ago
Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...
- Framingham, MA (18 miles from North Billerica, MA)
- 20 hours ago
- Framingham, MA (18 miles from North Billerica, MA)
- 20 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- Boston, MA (18 miles from North Billerica, MA)
- 1 day ago
- Boston, MA (18 miles from North Billerica, MA)
- 1 day ago
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...
Customer Service Representative
- Salem, MA (19 miles from North Billerica, MA)
- 1 day ago
- Salem, MA (19 miles from North Billerica, MA)
- 1 day ago
Job Listing ID: 4300998 Job Title: Customer Service Representative Application Deadline: 09/25/2025Job Location: Salem Date Posted: 06/28/2025Hours Worked Per Week: 40 Shift: Day Shift Duration of Job...
Demographic Data for North Billerica, MA
Moving to North Billerica, MA? Find some basic demographic data about North Billerica, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in North Billerica, MA
Highest Education Level
Customer Service Representatives in North Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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