Call Center Representative Jobs in North Billerica, MA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 18 Jobs

Call Center Representative (Temporary)

Boston, MA (18 miles from North Billerica, MA)
1 day ago

Boston, MA (18 miles from North Billerica, MA)
1 day ago

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....

Remote Work

Call Center Agent (Part-Time)-1

Woburn, MA (8 miles from North Billerica, MA)
1 day ago

Woburn, MA (8 miles from North Billerica, MA)
1 day ago

Return to Job Search Call Center Agent (Part-Time)-1 U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...

Call Center Operator II

Boston, MA (18 miles from North Billerica, MA)
2 days ago

Boston, MA (18 miles from North Billerica, MA)
2 days ago

Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5....

Call Center Representative- Boston Logan Airport

Boston, MA (18 miles from North Billerica, MA)
2 days ago

Boston, MA (18 miles from North Billerica, MA)
2 days ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

IT Client Support Specialist Tufts University

Somerville, MA (16 miles from North Billerica, MA)
8 days ago

Somerville, MA (16 miles from North Billerica, MA)
8 days ago

Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts mission of teaching,...

IT Client Support Specialist

Somerville, MA (16 miles from North Billerica, MA)
8 days ago

Somerville, MA (16 miles from North Billerica, MA)
8 days ago

Overview Tufts Technology Services (TTS) is a university-wide service organization committed to delivering adaptable, results driven technology solutions in support of Tufts’ mission of teaching,...

Call Center Representative

Woburn, MA (8 miles from North Billerica, MA)
12 days ago

Woburn, MA (8 miles from North Billerica, MA)
12 days ago

Call Center Representative: Up to \$70,000-85,000! Rite Window, a proud company of the Renuity family, where innovation and excellence drive everything we do....

Triage Specialist/ Call Center Specialist II, Crisis Services - FSW

Leominster, MA (24 miles from North Billerica, MA)
13 days ago

Leominster, MA (24 miles from North Billerica, MA)
13 days ago

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...

Call Center Representative

Lowell, MA (6 miles from North Billerica, MA)
20 days ago

Lowell, MA (6 miles from North Billerica, MA)
20 days ago

At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....

Customer Relations Associate: Part-Time

Berlin, MA (21 miles from North Billerica, MA)
22 days ago

Berlin, MA (21 miles from North Billerica, MA)
22 days ago

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...

Call Center Associate 2nd Shift

Northborough, MA (24 miles from North Billerica, MA)
25 days ago

Northborough, MA (24 miles from North Billerica, MA)
25 days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

Pharmacy Call Center Technician

North Billerica, MA
30+ days ago

North Billerica, MA
30+ days ago

Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...

High Volume Call Center Representative

Boston, MA (18 miles from North Billerica, MA)
45+ days ago

Boston, MA (18 miles from North Billerica, MA)
45+ days ago

Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....

Call Center Associate

Northborough, MA (24 miles from North Billerica, MA)
45+ days ago

Northborough, MA (24 miles from North Billerica, MA)
45+ days ago

Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....

Remote Work

Room Service Call Center Rep.

Newton, MA (15 miles from North Billerica, MA)
45+ days ago

Newton, MA (15 miles from North Billerica, MA)
45+ days ago

Site: Newton-Wellesley Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech...

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Demographic Data for North Billerica, MA

Moving to North Billerica, MA? Find some basic demographic data about North Billerica, MA below.

Median Age

Average Household Income

Home Value vs Household Income in North Billerica, MA

Local

National

Total Population

11,430

Number of Businesses

402

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Call Center Training

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...

Effective Questioning for Call Handlers

How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in North Billerica, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in North Billerica, MA offer the following education background

High School or GED

32.8%

Bachelor's Degree

25.1%

Associate's Degree

17.2%

Vocational Degree or Certification

14.9%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in North Billerica, MA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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