Call Center Representative Jobs in North Billerica, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Part Time Market Research Call Center Representative
- Waltham, MA (11 miles from North Billerica, MA)
- moments ago
- Waltham, MA (11 miles from North Billerica, MA)
- moments ago
A major market research facility is looking to hire call center representatives to work in our phone room....
- Lowell, MA (6 miles from North Billerica, MA)
- 2 hours ago
- Lowell, MA (6 miles from North Billerica, MA)
- 2 hours ago
We are Hiring! Call Center Specialist I – Lowell, MA Enterprise Bank is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both...
- Salem, NH (16 miles from North Billerica, MA)
- 3 days ago
- Salem, NH (16 miles from North Billerica, MA)
- 3 days ago
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...
- Woburn, MA (8 miles from North Billerica, MA)
- 6 days ago
- Woburn, MA (8 miles from North Billerica, MA)
- 6 days ago
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote Work- Woburn, MA (8 miles from North Billerica, MA)
- 6 days ago
- Woburn, MA (8 miles from North Billerica, MA)
- 6 days ago
SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life...
Call Center Representative - $26/HR
- Natick, MA (19 miles from North Billerica, MA)
- 7 days ago
- Natick, MA (19 miles from North Billerica, MA)
- 7 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA NATICK, MA (ON SITE) $26/HR Qualifications: + 3 years of call center experience...
- Dorchester, MA (20 miles from North Billerica, MA)
- 8 days ago
- Dorchester, MA (20 miles from North Billerica, MA)
- 8 days ago
Looking for "mothers hours" or per diem work? We have flexible hours available 1-5 days a week, from 8 or 9 AM to 1 or 2 PM Monday through Friday.* Harbor Health is always seeking Per Diem (on...
Licensure Call Center Representative
- Everett, MA (16 miles from North Billerica, MA)
- 8 days ago
- Everett, MA (16 miles from North Billerica, MA)
- 8 days ago
The Call Center Representative demonstrates an understanding of licensure requirements and department goals....
Call Center Representative- Boston Logan Airport
- Boston, MA (18 miles from North Billerica, MA)
- 12 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 12 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Call Center Representative - Lawrence
- Lawrence, MA (11 miles from North Billerica, MA)
- 17 days ago
- Lawrence, MA (11 miles from North Billerica, MA)
- 17 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Senior Contact Center Representative - Business Banking Support
- Boston, MA (18 miles from North Billerica, MA)
- 18 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 18 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Boston, MA (18 miles from North Billerica, MA)
- 18 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 18 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Call Center Specialist II-40 Hours, Evenings
- Leominster, MA (24 miles from North Billerica, MA)
- 21 days ago
- Leominster, MA (24 miles from North Billerica, MA)
- 21 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Sr. Client Relations Specialist
- Boston, MA (18 miles from North Billerica, MA)
- 26 days ago
- Boston, MA (18 miles from North Billerica, MA)
- 26 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
- Cambridge, MA (15 miles from North Billerica, MA)
- 29 days ago
- Cambridge, MA (15 miles from North Billerica, MA)
- 29 days ago
Center Representative position at River City Science Academy....
Demographic Data for North Billerica, MA
Moving to North Billerica, MA? Find some basic demographic data about North Billerica, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Billerica, MA
Highest Education Level
Call Center Representatives in North Billerica, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »