Customer Service Representative Jobs in Lancaster, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (23 miles from Lancaster, MA)
- 6 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (23 miles from Lancaster, MA)
- 6 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Nashua, NH (20 miles from Lancaster, MA)
- 5 days ago
- Nashua, NH (20 miles from Lancaster, MA)
- 5 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Support Representative
- Chelmsford, MA (17 miles from Lancaster, MA)
- 2 hours ago
- Chelmsford, MA (17 miles from Lancaster, MA)
- 2 hours ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
- Natick, MA (20 miles from Lancaster, MA)
- 6 hours ago
- Natick, MA (20 miles from Lancaster, MA)
- 6 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service/Sales ($16.00 an hour)
- Marlborough, MA (10 miles from Lancaster, MA)
- 6 hours ago
- Marlborough, MA (10 miles from Lancaster, MA)
- 6 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep - Patient Accounts, 40 hours, Days
- Milford, MA (23 miles from Lancaster, MA)
- 9 hours ago
- Milford, MA (23 miles from Lancaster, MA)
- 9 hours ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Healthcare Customer Service Advisor
- Bedford, MA (20 miles from Lancaster, MA)
- 11 hours ago
- Bedford, MA (20 miles from Lancaster, MA)
- 11 hours ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03771) - 77 Mammoth Rd.
- Lowell, MA (22 miles from Lancaster, MA)
- 11 hours ago
- Lowell, MA (22 miles from Lancaster, MA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (10 miles from Lancaster, MA)
- 11 hours ago
- Marlborough, MA (10 miles from Lancaster, MA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Member Service Representative, Worcester Shrewsbury St, Part Time, Onsite
- Worcester, MA (16 miles from Lancaster, MA)
- 11 hours ago
- Worcester, MA (16 miles from Lancaster, MA)
- 11 hours ago
Schedule Wed 8:30 am-5:30 pm, Thurs & Fri Alternating 8:30 am-5:30pm or 10:30am-7:30 pm, & every Sat 8:30 am-3:30 pm What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and...
- Nashua, NH (20 miles from Lancaster, MA)
- 11 hours ago
- Nashua, NH (20 miles from Lancaster, MA)
- 11 hours ago
Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and...
- Gardner, MA (18 miles from Lancaster, MA)
- 12 hours ago
- Gardner, MA (18 miles from Lancaster, MA)
- 12 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440855 Address: USA-MA-Gardner-21 Timpany Boulevard Store Code: Store 08019 Front End (5151612) Hannaford Supermarkets started out as...
Retail Customer Service Team Member-8
- Leominster, MA (6 miles from Lancaster, MA)
- 1 day ago
- Leominster, MA (6 miles from Lancaster, MA)
- 1 day ago
Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Representative
- Dracut, MA (23 miles from Lancaster, MA)
- 1 day ago
- Dracut, MA (23 miles from Lancaster, MA)
- 1 day ago
Customer Service Representative "CSR" Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance...
Customer Service Representative
- West Boylston, MA (9 miles from Lancaster, MA)
- 2 days ago
- West Boylston, MA (9 miles from Lancaster, MA)
- 2 days ago
We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....
Demographic Data for Lancaster, MA
Moving to Lancaster, MA? Find some basic demographic data about Lancaster, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Lancaster, MA
Highest Education Level
Customer Service Representatives in Lancaster, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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