Call Center Representative Jobs in Lancaster, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Triage Specialist/ Call Center Specialist II, Crisis Services - FSW
- Leominster, MA (6 miles from Lancaster, MA)
- 11 days ago
- Leominster, MA (6 miles from Lancaster, MA)
- 11 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
- Lowell, MA (22 miles from Lancaster, MA)
- 18 days ago
- Lowell, MA (22 miles from Lancaster, MA)
- 18 days ago
At Rockland Trust, we believe that each relationship matters and that starts with our Call Center Representatives....
Customer Relations Associate: Part-Time
- Berlin, MA (6 miles from Lancaster, MA)
- 20 days ago
- Berlin, MA (6 miles from Lancaster, MA)
- 20 days ago
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Center Associate 2nd Shift
- Northborough, MA (9 miles from Lancaster, MA)
- 23 days ago
- Northborough, MA (9 miles from Lancaster, MA)
- 23 days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkPharmacy Call Center Technician
- North Billerica, MA (20 miles from Lancaster, MA)
- 28 days ago
- North Billerica, MA (20 miles from Lancaster, MA)
- 28 days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
- Northborough, MA (9 miles from Lancaster, MA)
- 45+ days ago
- Northborough, MA (9 miles from Lancaster, MA)
- 45+ days ago
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkProxy Call Center Representative
- Worcester, MA (16 miles from Lancaster, MA)
- 45+ days ago
- Worcester, MA (16 miles from Lancaster, MA)
- 45+ days ago
To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels....
Remote WorkSolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH (20 miles from Lancaster, MA)
- 90+ days ago
- Nashua, NH (20 miles from Lancaster, MA)
- 90+ days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Demographic Data for Lancaster, MA
Moving to Lancaster, MA? Find some basic demographic data about Lancaster, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Lancaster, MA
Highest Education Level
Call Center Representatives in Lancaster, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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