Customer Service Representative Jobs in Holyoke, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Temporary
- Enfield, CT (16 miles from Holyoke, MA)
- 10 hours ago
- Enfield, CT (16 miles from Holyoke, MA)
- 10 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Agawam, MA (10 miles from Holyoke, MA)
- 1 day ago
- Agawam, MA (10 miles from Holyoke, MA)
- 1 day ago
Excellent written and verbal communication skills. 2+ years of inside sales/call center experience required....
- Springfield, MA (8 miles from Holyoke, MA)
- 1 day ago
- Springfield, MA (8 miles from Holyoke, MA)
- 1 day ago
Qualifications Our customers are the most important aspect of our business and providing high-quality customer service is our number one priority Great customer communication skills with a service...
Customer Service Representative
- Stafford, CT (24 miles from Holyoke, MA)
- 2 days ago
- Stafford, CT (24 miles from Holyoke, MA)
- 2 days ago
Additional information can be found at www.ttm.com Job Description: Scope: The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased...
Customer Service Rep(03722) - 11 Union St.
- Easthampton, MA (6 miles from Holyoke, MA)
- 3 days ago
- Easthampton, MA (6 miles from Holyoke, MA)
- 3 days ago
Company Description Job Description Domino's Pizza is looking for energetic, outgoing people to wait on their customers. This job includes: taking customer orders, handling cash, making food,...
- West Springfield, MA (6 miles from Holyoke, MA)
- 5 days ago
- West Springfield, MA (6 miles from Holyoke, MA)
- 5 days ago
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass,...
- Westfield, MA (7 miles from Holyoke, MA)
- 5 days ago
- Westfield, MA (7 miles from Holyoke, MA)
- 5 days ago
Order Management: Accurately take and prepare guest orders, ensuring efficiency and attention to detail. Guest Interaction: Provide top-notch guest experience through friendly interactions,...
- Belchertown, MA (12 miles from Holyoke, MA)
- 5 days ago
- Belchertown, MA (12 miles from Holyoke, MA)
- 5 days ago
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
- Easthampton, MA (6 miles from Holyoke, MA)
- 5 days ago
- Easthampton, MA (6 miles from Holyoke, MA)
- 5 days ago
Customer Service Specialist, Easthampton Office Regular Full-Time HourlyEasthampton Office, Florence, MA, US Requisition ID: 1656 Are youlooking for an employer that provides 4+ weeks of PTO and...
- Springfield, MA (8 miles from Holyoke, MA)
- 5 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 5 days ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Customer Service Associate, InMotion
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 6 days ago
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 6 days ago
Join our Field Team and help shape the future of retailwhere innovation, customer connections, and career growth come together in an exciting environment! The Customer Service Associate,...
- Ludlow, MA (9 miles from Holyoke, MA)
- 6 days ago
- Ludlow, MA (9 miles from Holyoke, MA)
- 6 days ago
Division: Retail Banking Department: Various - Branch Network Reports to: Financial Center Manager Status: Non-Exempt Grade: 4 Salary Range: $17.00 - $26.55 Actual compensation within the pay...
Pharmacy Customer Service Associate
- Southampton, MA (5 miles from Holyoke, MA)
- 7 days ago
- Southampton, MA (5 miles from Holyoke, MA)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Hadley, MA (9 miles from Holyoke, MA)
- 8 days ago
- Hadley, MA (9 miles from Holyoke, MA)
- 8 days ago
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Riverbend Animal Hospital is looking to add a compassionate and skilled Client...
Crew Member: Customer Service / Cashier
- Ware, MA (19 miles from Holyoke, MA)
- 10 days ago
- Ware, MA (19 miles from Holyoke, MA)
- 10 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
Demographic Data for Holyoke, MA
Moving to Holyoke, MA? Find some basic demographic data about Holyoke, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Holyoke, MA
Highest Education Level
Customer Service Representatives in Holyoke, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Problem Resolution
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Scanning
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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