Customer Service Representative Jobs in Holyoke, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Deerfield, MA (21 miles from Holyoke, MA)
- 17 hours ago
- Deerfield, MA (21 miles from Holyoke, MA)
- 17 hours ago
Veterinary Customer Service Representative 2.7 2.7 out of 5 stars South Deerfield, MA 01373 Join Our Team at VESH as a Veterinary Client Liaison!...
- Ashfield, MA (22 miles from Holyoke, MA)
- 20 hours ago
- Ashfield, MA (22 miles from Holyoke, MA)
- 20 hours ago
Join us and experience Bunnings from the other side of the counter! What's in it for you when you're part of our team: Team discount at Bunnings and other Wesfarmers brands including Kmart, Target...
- Westfield, MA (7 miles from Holyoke, MA)
- 1 day ago
- Westfield, MA (7 miles from Holyoke, MA)
- 1 day ago
We're sorry the job you are trying to apply for has been filled. Maybe you would like to consider the Categories below : Be the First to Apply view Previous slide view Next Slide Las Vegas/Reno...
Store Customer Service Specialist
- Hadley, MA (9 miles from Holyoke, MA)
- 2 days ago
- Hadley, MA (9 miles from Holyoke, MA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Account Representative
- Springfield, MA (8 miles from Holyoke, MA)
- 3 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 3 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Hadley, MA (9 miles from Holyoke, MA)
- 3 days ago
- Hadley, MA (9 miles from Holyoke, MA)
- 3 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Enfield, CT (16 miles from Holyoke, MA)
- 5 days ago
- Enfield, CT (16 miles from Holyoke, MA)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Airport Customer Service Agent (Breeze) - BDL
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 5 days ago
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 5 days ago
General information Job Title Airport Customer Service Agent (Breeze) - BDL Date Friday, May 30, 2025 Entity Unifi Aviation, LLC State Connecticut City Windsor Locks Base Pay Rate: $ 16.35...
- Enfield, CT (16 miles from Holyoke, MA)
- 5 days ago
- Enfield, CT (16 miles from Holyoke, MA)
- 5 days ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative
- East Granby, CT (20 miles from Holyoke, MA)
- 9 days ago
- East Granby, CT (20 miles from Holyoke, MA)
- 9 days ago
Core Responsibilities: Serve as the central point of contact for military & commercial customer inquiries. Provide customers with updated order and delivery status. Keep abreast of schedule...
Customer Service Training & Quality Analyst
- Springfield, MA (8 miles from Holyoke, MA)
- 9 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 9 days ago
Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk...
Pharmacy Customer Service Associate
- Ludlow, MA (9 miles from Holyoke, MA)
- 9 days ago
- Ludlow, MA (9 miles from Holyoke, MA)
- 9 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Airport Customer Service Agent (UA) - BDL
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 10 days ago
- Windsor Locks, CT (20 miles from Holyoke, MA)
- 10 days ago
General information Job Title Airport Customer Service Agent (UA) - BDL Date Monday, May 26, 2025 Entity Unifi Aviation, LLC State Connecticut City Windsor Locks Base Pay Rate: $ 16.35 Full/Part...
Remote Customer Service Representative
- Enfield, CT (16 miles from Holyoke, MA)
- 12 days ago
- Enfield, CT (16 miles from Holyoke, MA)
- 12 days ago
The Customer Service Representative is on the front line in helping our organization deliver on its Core Values. First and foremost, the CSR will consistently deliver the BEST Customer Service....
Remote WorkMember Service Representative Teller - Amherst NH
- Amherst, MA (14 miles from Holyoke, MA)
- 12 days ago
- Amherst, MA (14 miles from Holyoke, MA)
- 12 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Member...
Demographic Data for Holyoke, MA
Moving to Holyoke, MA? Find some basic demographic data about Holyoke, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Holyoke, MA
Highest Education Level
Customer Service Representatives in Holyoke, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Check Cashing
- Inbound
- Service Sales
- First In, First Out
- Payment Processing
- Asset Protection
- Order Entry
- Customer Support
- Baking
- Order Processing
- Sales Leadership
- Courteous
- Willingness To Learn
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Listening
- Friendliness
- Retail
- Customer Relations
- Telephone Skills
- Military Background
- High School Diploma
- Driving
- Flexibility
- Filing
- Inventory Management
- Multitasking
- Policy Development
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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