Customer Service Representative/Admin Support

Now Hiring: Customer Service Representative 100% ONSITE | Enfield, CT | No Remote Work For immediate consideration, please email your resume and interview availability to (...) ASAP today. I am conducting interviews this week and looking to hire immediately. Are you someone who loves helping people, thrives in a fastpaced office, and wants to be part of a team where your voice truly matters? If you're looking for a stable, fulltime, inperson role with real growth potentialthis is the opportunity for you. We're actively hiring a Customer Service Representative to join our onsite team in Enfield, CT . This is a frontline role at the heart of our daily operations, where you'll make a real impact by assisting customers, solving problems, and keeping everything running smoothly. This position is fully on-site. Remote or hybrid work is not available. If you enjoy working facetoface with a team in a professional office setting, you'll feel right at home here. What You'll Be Doing As a key member of our customer service team, you'll be the friendly, professional voice our customers rely on: Handle highvolume inbound calls with confidence, clarity, and professionalism Answer customer questions about services, orders, invoices, and payments Research and resolve issues using internal systems and tools Follow up on unresolved inquiries to ensure nothing slips through the cracks Investigate billing discrepancies and misapplied payments to maintain accurate accounts Route calls to the appropriate departments when specialized support is needed Accurately document customer interactions, outcomes, and call details Enter customer orders and provide service recommendations with precision Spot patterns or recurring issues and proactively alert supervisors Suggest improvements to enhance customer experience and efficiency Support and help train new team members as the department grows Maintain punctual, dependable attendance and adapt to evolving business needs Represent the company with professionalism in every interaction What We're Looking For You don't need to know everythingwe'll train youbut you should bring: 1-3 years of customer service, call center, or office experience Clear, confident verbal and written communication skills Strong typing and data entry accuracy Proficiency in Microsoft Excel, Word, and Outlook Ability to multitask and stay organized in a busy environment A detailoriented mindset and problemsolving attitude Comfort learning and using customer service software Basic math, reading, and writing skills High school diploma or equivalent Bonus Points If You Have Prior experience in customer service or call center environments Experience in the refuse or waste services industry A genuine passion for delivering outstanding customer experiences Interest in longterm career growth into sales, billing, or dispatch Comfort working in a structured, highenergy office setting Work Environment & Schedule Fulltime, 100% ONSITE position no remote work Located in a beautifully renovated, modern office in Enfield, CT Schedule: Monday-Friday, 8:30 AM - 5:00 PM Familyoriented, supportive, and collaborative office culture Deskbased role using phones, computers, and office systems Clear pathways for growth and advancement within the company Why You'll Love It Here Stable, fulltime work Supportive team environment Newly renovated office space Clear growth opportunities Handson, engaging workday No night or weekend shifts If you're ready to bring your energy, skills, and customerfirst mindset to a dynamic, inperson team , we'd love to meet you. Job Type & Location This is a Contract to Hire position based out of Enfield, CT. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Enfield,CT. Application Deadline This position is anticipated to close on Jun 12, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ... for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.