Customer Service Representative Jobs in Fitchburg, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 hours ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 2 hours ago
Customer Service Representative will serve as the liaison between customers, the sales team and various departments; responsible for the coordination of special orders, managing the flow of goods and...
Customer Service Representative(Manufacturing)
- Marlborough, MA (20 miles from Fitchburg, MA)
- 20 hours ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 20 hours ago
Job Title: Customer Service Representative (CSR) Position Overview: Seeking a proactive and customer-focused Customer Service Representative to support domestic order management and implement functional...
- Northborough, MA (19 miles from Fitchburg, MA)
- 23 hours ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 23 hours ago
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Worcester, MA (22 miles from Fitchburg, MA)
- 1 day ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 1 day ago
Customer Service Branch Associate / Delivery Driver - Automotive Finishes Sherwin-Williams - 3.8 Worcester, MA Job Details Part-time $17.51 - $22.34 an hour 10 hours ago Qualifications Sales...
- Sudbury, MA (23 miles from Fitchburg, MA)
- 1 day ago
- Sudbury, MA (23 miles from Fitchburg, MA)
- 1 day ago
Overview The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality...
One Stop - Customer Service Assistant
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
About the role What is in it for you Job Description We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will...
Retail Sales Associate (In-Store Sales and Customer Service)
- Hudson, NH (23 miles from Fitchburg, MA)
- 1 day ago
- Hudson, NH (23 miles from Fitchburg, MA)
- 1 day ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
Customer Account Representative
- Leominster, MA (4 miles from Fitchburg, MA)
- 2 days ago
- Leominster, MA (4 miles from Fitchburg, MA)
- 2 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Branch Associate / Delivery Driver - Automotive Finishes
- Worcester, MA (22 miles from Fitchburg, MA)
- 3 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 3 days ago
The Branch Associate is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and...
Customer Service Representative
- Worcester, MA (22 miles from Fitchburg, MA)
- 3 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 3 days ago
Customer Service Representative Worcester, MA, USA Req #7375 Tuesday, April 29, 2025 D&W Diesel, Inc. is looking to hire an experienced Customer Service/Inside Sales Representative for our Worcester...
Client Service Representative II
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
Overview Client Service Representative II - Marlborough, MA - Monday to Friday 10:30AM-7:00PM Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a...
Pharmacy Customer Service Associate
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Store Specialist (Customer Service/Merchandising) - Part Time
- Westborough, MA (24 miles from Fitchburg, MA)
- 4 days ago
- Westborough, MA (24 miles from Fitchburg, MA)
- 4 days ago
Company Overview: Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center...
Crew Member: Customer Service / Cashier
- Nashua, NH (20 miles from Fitchburg, MA)
- 7 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 7 days ago
The Crew Member: Customer Service / Cashier is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced...
- Nashua, NH (20 miles from Fitchburg, MA)
- 8 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 8 days ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Fitchburg, MA
Highest Education Level
Customer Service Representatives in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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