Customer Service Representative Jobs in Fitchburg, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Team Elite LLC
- Marlborough, MA (20 miles from Fitchburg, MA)
- moments ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- moments ago
Customer Service Representatives are the face of the Domino's brand....
In PersonCustomer Service Representative
- Sila Services
- Littleton, MA (16 miles from Fitchburg, MA)
- moments ago
- Littleton, MA (16 miles from Fitchburg, MA)
- moments ago
Jobs Littleton, MA Customer Service Representative Sila Services Customer Service Representative Littleton, MA Apply Nashoba Air & BoilerWorks - Customer Service Representative Nashoba Air & BoilerWorks...
In PersonCustomer Service Representative
- U-Haul
- Northborough, MA (19 miles from Fitchburg, MA)
- 16 hours ago
- Northborough, MA (19 miles from Fitchburg, MA)
- 16 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonFront Desk - Member service representative
- Fyzical
- Nashua, NH (20 miles from Fitchburg, MA)
- 23 hours ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 23 hours ago
Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonCustomer Service Support Agent
- Montachusett Regional Transit Authority
- Leominster, MA (4 miles from Fitchburg, MA)
- 1 day ago
- Leominster, MA (4 miles from Fitchburg, MA)
- 1 day ago
Qualifications : High School Diploma or equivalent required Prior call center experience preferred Excellent listening and communication skills both written and verbal Must be able to maintain confidentiality...
In PersonCustomer Service Representitive
- Mr. Handyman
- Tyngsboro, MA (19 miles from Fitchburg, MA)
- 1 day ago
- Tyngsboro, MA (19 miles from Fitchburg, MA)
- 1 day ago
Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office....
In PersonCustomer Service Representative - Billing II
- Quest Diagnostics
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 2 days ago
Customer Service Representative - Billing II - Mon - Fri, 8:00AM-5:00PM Eastern Pay range: $19.41 - $24 / hour Salary offers are based on a wide range of factors including relevant skills, training,...
In PersonCustomer Service Rep(03287) 1148 Route 119 Unit 5
- Domino's Pizza
- Rindge, NH (14 miles from Fitchburg, MA)
- 3 days ago
- Rindge, NH (14 miles from Fitchburg, MA)
- 3 days ago
We are looking for Customer Service Representatives at a Domino's near you! These employees will answer phones, make pizzas and spend time with our customers....
In PersonCustomer Service Representative
- Key Collision
- Nashua, NH (20 miles from Fitchburg, MA)
- 4 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 4 days ago
Customer Service Representative (CSR) Key CollisionAt Key Collision, we dont just hire employeeswe build careers....
In PersonCustomer Service Representative- Milford, NH
- Bar Harbor Bankshares
- Milford, NH (17 miles from Fitchburg, MA)
- 5 days ago
- Milford, NH (17 miles from Fitchburg, MA)
- 5 days ago
As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust's success....
In PersonCustomer Service Rep/Assistant Managers
- Domino's Pizza
- Spencer, MA (24 miles from Fitchburg, MA)
- 5 days ago
- Spencer, MA (24 miles from Fitchburg, MA)
- 5 days ago
We are looking for Customer Service Representatives&Assistant Managers at a Domino's near you! These employees will answer phones, make pizzas and spend time with our customers....
In PersonOne Stop - Customer Service Assistant
- Tesco
- Worcester, MA (22 miles from Fitchburg, MA)
- 6 days ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 6 days ago
About the role What is in it for you Job Description We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will...
In Person- KFC
- Gardner, MA (9 miles from Fitchburg, MA)
- 8 days ago
- Gardner, MA (9 miles from Fitchburg, MA)
- 8 days ago
Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to...
In Person- Hannaford Bros Co
- Lunenburg, MA (4 miles from Fitchburg, MA)
- 8 days ago
- Lunenburg, MA (4 miles from Fitchburg, MA)
- 8 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 491117 Address: USA-MA-Lunenburg-333 Mass Ave Store Code: Store 08388 Front End (5151768) Hannaford Supermarkets started out as a...
In Person Part TimeDemographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Fitchburg, MA
Highest Education Level
Customer Service Representatives in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »