Customer Service Representative Jobs in Fitchburg, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (23 miles from Fitchburg, MA)
- 6 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (23 miles from Fitchburg, MA)
- 6 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Nashua, NH (20 miles from Fitchburg, MA)
- 5 days ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 5 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Support Representative
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 3 hours ago
- Chelmsford, MA (23 miles from Fitchburg, MA)
- 3 hours ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
Customer Service/Sales ($16.00 an hour)
- Marlborough, MA (20 miles from Fitchburg, MA)
- 7 hours ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 7 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Leominster, MA (4 miles from Fitchburg, MA)
- 7 hours ago
- Leominster, MA (4 miles from Fitchburg, MA)
- 7 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (20 miles from Fitchburg, MA)
- 12 hours ago
- Marlborough, MA (20 miles from Fitchburg, MA)
- 12 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Member Service Representative, Worcester Shrewsbury St, Part Time, Onsite
- Worcester, MA (22 miles from Fitchburg, MA)
- 12 hours ago
- Worcester, MA (22 miles from Fitchburg, MA)
- 12 hours ago
Schedule Wed 8:30 am-5:30 pm, Thurs & Fri Alternating 8:30 am-5:30pm or 10:30am-7:30 pm, & every Sat 8:30 am-3:30 pm What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and...
- Nashua, NH (20 miles from Fitchburg, MA)
- 12 hours ago
- Nashua, NH (20 miles from Fitchburg, MA)
- 12 hours ago
Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and...
- Gardner, MA (9 miles from Fitchburg, MA)
- 12 hours ago
- Gardner, MA (9 miles from Fitchburg, MA)
- 12 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440855 Address: USA-MA-Gardner-21 Timpany Boulevard Store Code: Store 08019 Front End (5151612) Hannaford Supermarkets started out as...
Retail Customer Service Team Member-8
- Leominster, MA (4 miles from Fitchburg, MA)
- 1 day ago
- Leominster, MA (4 miles from Fitchburg, MA)
- 1 day ago
Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Associate - Temporary
- Merrimack, NH (23 miles from Fitchburg, MA)
- 1 day ago
- Merrimack, NH (23 miles from Fitchburg, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- West Boylston, MA (15 miles from Fitchburg, MA)
- 2 days ago
- West Boylston, MA (15 miles from Fitchburg, MA)
- 2 days ago
We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....
Customer Service Rep/Pizza Maker (Milford) - Starting at $14 per hour
- Brookline, NH (13 miles from Fitchburg, MA)
- 2 days ago
- Brookline, NH (13 miles from Fitchburg, MA)
- 2 days ago
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...
Customer Service Rep/Pizza Maker (S. Nashua) - Starting at $14 per hour
- Hollis, NH (16 miles from Fitchburg, MA)
- 3 days ago
- Hollis, NH (16 miles from Fitchburg, MA)
- 3 days ago
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...
Customer Service and Automotive Team Lead
- Acton, MA (19 miles from Fitchburg, MA)
- 3 days ago
- Acton, MA (19 miles from Fitchburg, MA)
- 3 days ago
Overview Element Acton has a current opening for a Customer Service and Automotive Team Lead to join our growing team. Responsibilities Oversight of Client Support Representative Team in a...
Demographic Data for Fitchburg, MA
Moving to Fitchburg, MA? Find some basic demographic data about Fitchburg, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Fitchburg, MA
Highest Education Level
Customer Service Representatives in Fitchburg, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »