Customer Service Representative Jobs in Chelmsford, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (12 miles from Chelmsford, MA)
- 5 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (12 miles from Chelmsford, MA)
- 5 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Nashua, NH (11 miles from Chelmsford, MA)
- 4 days ago
- Nashua, NH (11 miles from Chelmsford, MA)
- 4 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Customer Service Representative - UniFirst
- Boston, MA (21 miles from Chelmsford, MA)
- 3 days ago
- Boston, MA (21 miles from Chelmsford, MA)
- 3 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative - FT
- Boston, MA (21 miles from Chelmsford, MA)
- 3 days ago
- Boston, MA (21 miles from Chelmsford, MA)
- 3 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Bilingual Customer Service Specialist (Spanish)
- Salem, NH (15 miles from Chelmsford, MA)
- moments ago
- Salem, NH (15 miles from Chelmsford, MA)
- moments ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
- Pelham, NH (10 miles from Chelmsford, MA)
- moments ago
- Pelham, NH (10 miles from Chelmsford, MA)
- moments ago
Category/Area of Expertise: Retail Operations Job Requisition: 440872 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (7240342) Hannaford Supermarkets started out as a...
Healthcare Customer Service Advisor
- Bedford, MA (7 miles from Chelmsford, MA)
- 2 hours ago
- Bedford, MA (7 miles from Chelmsford, MA)
- 2 hours ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03718) - 775 Eastern Ave
- Malden, MA (18 miles from Chelmsford, MA)
- 2 hours ago
- Malden, MA (18 miles from Chelmsford, MA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03715) - 199 Mystic Avenue
- Medford, MA (17 miles from Chelmsford, MA)
- 2 hours ago
- Medford, MA (17 miles from Chelmsford, MA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03771) - 77 Mammoth Rd.
- Lowell, MA (5 miles from Chelmsford, MA)
- 2 hours ago
- Lowell, MA (5 miles from Chelmsford, MA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03758) - 707 Western Ave.
- Lynn, MA (22 miles from Chelmsford, MA)
- 2 hours ago
- Lynn, MA (22 miles from Chelmsford, MA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (19 miles from Chelmsford, MA)
- 2 hours ago
- Marlborough, MA (19 miles from Chelmsford, MA)
- 2 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
- Nashua, NH (11 miles from Chelmsford, MA)
- 2 hours ago
- Nashua, NH (11 miles from Chelmsford, MA)
- 2 hours ago
Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and...
- Pelham, NH (10 miles from Chelmsford, MA)
- 2 hours ago
- Pelham, NH (10 miles from Chelmsford, MA)
- 2 hours ago
Category/Area of Expertise: Retail Operations Job Requisition: 440852 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (7240342) Hannaford Supermarkets started out as a...
Customer Service Rep (Contract)
- North Andover, MA (14 miles from Chelmsford, MA)
- 16 hours ago
- North Andover, MA (14 miles from Chelmsford, MA)
- 16 hours ago
As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues....
Demographic Data for Chelmsford, MA
Moving to Chelmsford, MA? Find some basic demographic data about Chelmsford, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Chelmsford, MA
Highest Education Level
Customer Service Representatives in Chelmsford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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