Call Center Representative Jobs in Chelmsford, MA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Lynn, MA (22 miles from Chelmsford, MA)
- 5 hours ago
- Lynn, MA (22 miles from Chelmsford, MA)
- 5 hours ago
Call Center experience preferred Service and sales background a plus Skills/Knowledge: Excellent written communication skills...
Part Time Market Research Call Center Representative
- Waltham, MA (13 miles from Chelmsford, MA)
- 11 hours ago
- Waltham, MA (13 miles from Chelmsford, MA)
- 11 hours ago
A major market research facility is looking to hire call center representatives to work in our phone room....
- Lowell, MA (5 miles from Chelmsford, MA)
- 13 hours ago
- Lowell, MA (5 miles from Chelmsford, MA)
- 13 hours ago
We are Hiring! Call Center Specialist I – Lowell, MA Enterprise Bank is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both...
- Salem, NH (15 miles from Chelmsford, MA)
- 4 days ago
- Salem, NH (15 miles from Chelmsford, MA)
- 4 days ago
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...
- Woburn, MA (11 miles from Chelmsford, MA)
- 6 days ago
- Woburn, MA (11 miles from Chelmsford, MA)
- 6 days ago
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote Work- Woburn, MA (11 miles from Chelmsford, MA)
- 7 days ago
- Woburn, MA (11 miles from Chelmsford, MA)
- 7 days ago
SBLI's Customer Success team is seeking a Contact Center professional to provide timely, accurate, and courteous responses to a high volume of phone, chat, and email inquiries from our life...
Call Center Representative - $26/HR
- Natick, MA (20 miles from Chelmsford, MA)
- 7 days ago
- Natick, MA (20 miles from Chelmsford, MA)
- 7 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST MEDICAL EQUIPMENT PROVIDERS IN THE AREA NATICK, MA (ON SITE) $26/HR Qualifications: + 3 years of call center experience...
Call Center Specialist- Behavioral Health Remote
- Fitchburg, MA (23 miles from Chelmsford, MA)
- 7 days ago
- Fitchburg, MA (23 miles from Chelmsford, MA)
- 7 days ago
JOIN THE CHC FAMILY! Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative...
Remote Work- Dorchester, MA (23 miles from Chelmsford, MA)
- 8 days ago
- Dorchester, MA (23 miles from Chelmsford, MA)
- 8 days ago
Looking for "mothers hours" or per diem work? We have flexible hours available 1-5 days a week, from 8 or 9 AM to 1 or 2 PM Monday through Friday.* Harbor Health is always seeking Per Diem (on...
Licensure Call Center Representative
- Everett, MA (19 miles from Chelmsford, MA)
- 9 days ago
- Everett, MA (19 miles from Chelmsford, MA)
- 9 days ago
The Call Center Representative demonstrates an understanding of licensure requirements and department goals....
Call Center Representative- Boston Logan Airport
- Boston, MA (21 miles from Chelmsford, MA)
- 13 days ago
- Boston, MA (21 miles from Chelmsford, MA)
- 13 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Call Center Representative - Lawrence
- Lawrence, MA (12 miles from Chelmsford, MA)
- 18 days ago
- Lawrence, MA (12 miles from Chelmsford, MA)
- 18 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Senior Contact Center Representative - Business Banking Support
- Boston, MA (21 miles from Chelmsford, MA)
- 19 days ago
- Boston, MA (21 miles from Chelmsford, MA)
- 19 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkSr Email/Chat Contact Center Representative - Banking Support
- Boston, MA (21 miles from Chelmsford, MA)
- 19 days ago
- Boston, MA (21 miles from Chelmsford, MA)
- 19 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Call Center Specialist II-40 Hours, Evenings
- Leominster, MA (21 miles from Chelmsford, MA)
- 21 days ago
- Leominster, MA (21 miles from Chelmsford, MA)
- 21 days ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Demographic Data for Chelmsford, MA
Moving to Chelmsford, MA? Find some basic demographic data about Chelmsford, MA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chelmsford, MA
Highest Education Level
Call Center Representatives in Chelmsford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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