Customer Service Representative Jobs in New Carrollton, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 247 Jobs

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Customer Service Specialist - TS/SCI with Poly

  • Annapolis Junction, MD (13 miles from New Carrollton, MD)
  • 10 days ago
  • Annapolis Junction, MD (13 miles from New Carrollton, MD)
  • 10 days ago

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...

Customer Service Representative

  • Columbia, MD (17 miles from New Carrollton, MD)
  • 2 days ago
  • Columbia, MD (17 miles from New Carrollton, MD)
  • 2 days ago

Job Description The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate...

Customer Service Associate

  • Kettering, MD (8 miles from New Carrollton, MD)
  • 4 hours ago
  • Kettering, MD (8 miles from New Carrollton, MD)
  • 4 hours ago

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed...

Customer Service Desk Leader

  • Crofton, MD (12 miles from New Carrollton, MD)
  • 4 hours ago
  • Crofton, MD (12 miles from New Carrollton, MD)
  • 4 hours ago

Location: 1413 South Main Chapel Way Gambrills, MD 21054 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time...

Client Service Representative

  • Glen Burnie, MD (22 miles from New Carrollton, MD)
  • 14 hours ago
  • Glen Burnie, MD (22 miles from New Carrollton, MD)
  • 14 hours ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...

Customer Service Consultant

  • Washington, DC (8 miles from New Carrollton, MD)
  • 1 day ago
  • Washington, DC (8 miles from New Carrollton, MD)
  • 1 day ago

Service Center White House JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to...

Client Service Associate

  • Arlington, VA (11 miles from New Carrollton, MD)
  • 1 day ago
  • Arlington, VA (11 miles from New Carrollton, MD)
  • 1 day ago

Job Description The primary function is to support the designated Relationship Managers/Advisors in day-to-day client contact, relationship management, trust and investment account administration,...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

  • Reston, VA (24 miles from New Carrollton, MD)
  • 1 day ago
  • Reston, VA (24 miles from New Carrollton, MD)
  • 1 day ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Member Service Representative (Full-Time) - USAG Fort Meade

  • Fort Meade, MD (11 miles from New Carrollton, MD)
  • 1 day ago
  • Fort Meade, MD (11 miles from New Carrollton, MD)
  • 1 day ago

Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings,...

Customer Service Representative - Work From Home

  • Springfield, VA (23 miles from New Carrollton, MD)
  • 1 day ago
  • Springfield, VA (23 miles from New Carrollton, MD)
  • 1 day ago

FT Customer Service Representative - Work From Home [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Marcone Plumbing...

Remote Work

Bilingual Customer Service Specialist (Spanish)

  • Berwyn Heights, MD (3 miles from New Carrollton, MD)
  • 1 day ago
  • Berwyn Heights, MD (3 miles from New Carrollton, MD)
  • 1 day ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Representative II, Customer Service Ops

  • Annapolis, MD (18 miles from New Carrollton, MD)
  • 1 day ago
  • Annapolis, MD (18 miles from New Carrollton, MD)
  • 1 day ago

What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...

Bilingual Customer Service Rep -Call Center

  • Beltsville, MD (5 miles from New Carrollton, MD)
  • 1 day ago
  • Beltsville, MD (5 miles from New Carrollton, MD)
  • 1 day ago

Join our team and discover why we are a top veteran employer ( and Certified Great Place to Work ( Agile Decision Sciences is seeking a **Bilingual** **Customer Service Representative with call center...

Member Service Representative (Full-Time) - Gambrills

  • Gambrills, MD (13 miles from New Carrollton, MD)
  • 1 day ago
  • Gambrills, MD (13 miles from New Carrollton, MD)
  • 1 day ago

Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings,...

Demographic Data for New Carrollton, MD

Moving to New Carrollton, MD? Find some basic demographic data about New Carrollton, MD below.

Local
National
6,176,902
140,318

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
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Title Synonyms

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Salary for Customer Service Representative Jobs in New Carrollton, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in New Carrollton, MD offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in New Carrollton, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

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