Call Center Representative Jobs in New Carrollton, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Customer Service Professional - II
- Arlington, VA (11 miles from New Carrollton, MD)
- 23 hours ago
- Arlington, VA (11 miles from New Carrollton, MD)
- 23 hours ago
Head of Defense Autonomous Systems, DoD Amazon Today Secret Unspecified Unspecified Arlington, VA (ON-SITE/OFFICE) DESCRIPTION The U.S. Department of Defense (DoD) team is looking for a Strategic...
- Hyattsville, MD (2 miles from New Carrollton, MD)
- 2 days ago
- Hyattsville, MD (2 miles from New Carrollton, MD)
- 2 days ago
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
Customer Service Call Center Representative
- Washington, DC (8 miles from New Carrollton, MD)
- 3 days ago
- Washington, DC (8 miles from New Carrollton, MD)
- 3 days ago
Essential duties and responsibilities Acts as first level of contact in a high volume inbound customer service call center; Listens carefully to caller to identify needs, replies to caller’s...
- Rockville, MD (16 miles from New Carrollton, MD)
- 6 days ago
- Rockville, MD (16 miles from New Carrollton, MD)
- 6 days ago
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC (8 miles from New Carrollton, MD)
- 8 days ago
- Washington, DC (8 miles from New Carrollton, MD)
- 8 days ago
Company: SS&C Technologies Location: DC Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
- Alexandria, VA (12 miles from New Carrollton, MD)
- 9 days ago
- Alexandria, VA (12 miles from New Carrollton, MD)
- 9 days ago
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
Call Center Representative-SCA
- McLean, VA (14 miles from New Carrollton, MD)
- 21 days ago
- McLean, VA (14 miles from New Carrollton, MD)
- 21 days ago
Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team....
Call Center Operator - Healthcare
- Glen Burnie, MD (22 miles from New Carrollton, MD)
- 22 days ago
- Glen Burnie, MD (22 miles from New Carrollton, MD)
- 22 days ago
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
Bilingual Call Center Representative
- McLean, VA (14 miles from New Carrollton, MD)
- 23 days ago
- McLean, VA (14 miles from New Carrollton, MD)
- 23 days ago
Qualifications: 4+ years of PROGRESSIVE call center experience with a focus on customer service. Associates or Bachelor's degree HIGHLY preferred....
Student Central Representative (Call Center)
- Catonsville, MD (23 miles from New Carrollton, MD)
- 30+ days ago
- Catonsville, MD (23 miles from New Carrollton, MD)
- 30+ days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (17 miles from New Carrollton, MD)
- 30+ days ago
- Hanover, MD (17 miles from New Carrollton, MD)
- 30+ days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Intake Call Center Representative
- Columbia, MD (17 miles from New Carrollton, MD)
- 30+ days ago
- Columbia, MD (17 miles from New Carrollton, MD)
- 30+ days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
- Bethesda, MD (11 miles from New Carrollton, MD)
- 30+ days ago
- Bethesda, MD (11 miles from New Carrollton, MD)
- 30+ days ago
Team Ivyhill (Ivyhill Technologies, LLC and Zimmerman Associates, Inc.) is currently seeking to hire**Call Center Agents** to support its contract with the Integrated Referral Management and...
- Chevy Chase, MD (10 miles from New Carrollton, MD)
- 30+ days ago
- Chevy Chase, MD (10 miles from New Carrollton, MD)
- 30+ days ago
Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice....
Call Center Agent DARCARS Automotive Group
- Rockville, MD (16 miles from New Carrollton, MD)
- 45+ days ago
- Rockville, MD (16 miles from New Carrollton, MD)
- 45+ days ago
DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the...
Demographic Data for New Carrollton, MD
Moving to New Carrollton, MD? Find some basic demographic data about New Carrollton, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Carrollton, MD
Highest Education Level
Call Center Representatives in New Carrollton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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