Customer Service Representative Jobs in Glen Burnie, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 195 Jobs

Parts Customer Service Rep

Baltimore, MD (8 miles from Glen Burnie, MD)
27 days ago

Baltimore, MD (8 miles from Glen Burnie, MD)
27 days ago

center experience College degree in a related discipline, or relevant technical experience (3-5 years of experience) preferred....

Customer Service Representative

Baltimore, MD (8 miles from Glen Burnie, MD)
21 hours ago

Baltimore, MD (8 miles from Glen Burnie, MD)
21 hours ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Remote Work

Customer Service Representative - Patient Registration

Baltimore, MD (8 miles from Glen Burnie, MD)
2 hours ago

Baltimore, MD (8 miles from Glen Burnie, MD)
2 hours ago

As our Customer Service Representative, youll work to help our patients check into the hospital....

Pharmacy Customer Service Associate

Phoenix, MD (22 miles from Glen Burnie, MD)
3 hours ago

Phoenix, MD (22 miles from Glen Burnie, MD)
3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Rep(06067) - 15530 Old Columbia Pike

Burtonsville, MD (19 miles from Glen Burnie, MD)
15 hours ago

Burtonsville, MD (19 miles from Glen Burnie, MD)
15 hours ago

You'll find our Customer Service Representative jobs offer you more....

Customer Service Associate - Temporary

Baltimore, MD (8 miles from Glen Burnie, MD)
15 hours ago

Baltimore, MD (8 miles from Glen Burnie, MD)
15 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative (Loan Consultant II)

Dundalk, MD (7 miles from Glen Burnie, MD)
1 day ago

Dundalk, MD (7 miles from Glen Burnie, MD)
1 day ago

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...

Eyewear Customer Service/Sales Advisor

Ellicott City, MD (13 miles from Glen Burnie, MD)
1 day ago

Ellicott City, MD (13 miles from Glen Burnie, MD)
1 day ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

PT Customer Service Representative

Bowie, MD (15 miles from Glen Burnie, MD)
1 day ago

Bowie, MD (15 miles from Glen Burnie, MD)
1 day ago

The City of Bowie is seeking a part-time Customer Service Representative to serve as a proctor to oversee a computer lab for job seekers, located at the Kenhill Center on Kenhill Drive....

CPC Customer Service Support

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

Annapolis, MD (12 miles from Glen Burnie, MD)
2 days ago

Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...

Advisor 1, Car Care Customer Service & Sales

Gambrills, MD (11 miles from Glen Burnie, MD)
2 days ago

Gambrills, MD (11 miles from Glen Burnie, MD)
2 days ago

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the...

Remote Work

Entry Level Medical Screener/Medical Customer Service

Baltimore, MD (8 miles from Glen Burnie, MD)
2 days ago

Baltimore, MD (8 miles from Glen Burnie, MD)
2 days ago

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...

Customer Service Representative - FT

Hanover, MD (7 miles from Glen Burnie, MD)
2 days ago

Hanover, MD (7 miles from Glen Burnie, MD)
2 days ago

$16.10/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Representative, Customer Service ll

Fulton, MD (18 miles from Glen Burnie, MD)
3 days ago

Fulton, MD (18 miles from Glen Burnie, MD)
3 days ago

Job Summary: The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent,...

Customer Service Representative - PT

Hanover, MD (7 miles from Glen Burnie, MD)
3 days ago

Hanover, MD (7 miles from Glen Burnie, MD)
3 days ago

$16.10/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

View all 195 jobs

Demographic Data for Glen Burnie, MD

Moving to Glen Burnie, MD? Find some basic demographic data about Glen Burnie, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Glen Burnie, MD

Local

National

Total Population

95,621

Number of Businesses

1,881

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Glen Burnie, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Glen Burnie, MD offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Glen Burnie, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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