Call Center Representative Jobs in Glen Burnie, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (21 miles from Glen Burnie, MD)
- 1 day ago
- Owings Mills, MD (21 miles from Glen Burnie, MD)
- 1 day ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
Call Specialist, Primary Care Internal Medicine
- Largo, MD (21 miles from Glen Burnie, MD)
- 2 days ago
- Largo, MD (21 miles from Glen Burnie, MD)
- 2 days ago
Telephone call center experience preferred Additional Information . Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities....
- Annapolis, MD (12 miles from Glen Burnie, MD)
- 3 days ago
- Annapolis, MD (12 miles from Glen Burnie, MD)
- 3 days ago
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
- Middle River, MD (14 miles from Glen Burnie, MD)
- 5 days ago
- Middle River, MD (14 miles from Glen Burnie, MD)
- 5 days ago
Call Center Agent Home Improvement Industry Position: Call Center Agent Middle River, Maryland Full-Time 15-18/hour + Monthly Bonuses Based on KPIs About Us: At Legacy Design and Remodeling, we...
Call Center Operator - Cardiology
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 8 days ago
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 8 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 14 days ago
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 14 days ago
Job Details Job Location : MD - Baltimore, MD Salary Range : Undisclosed Description CARCHEX, a leading seller of vehicle protection plans for over 20 years, is looking to add talented individuals...
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 21 days ago
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 21 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Catonsville, MD (11 miles from Glen Burnie, MD)
- 25 days ago
- Catonsville, MD (11 miles from Glen Burnie, MD)
- 25 days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (7 miles from Glen Burnie, MD)
- 26 days ago
- Hanover, MD (7 miles from Glen Burnie, MD)
- 26 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
- White Marsh, MD (17 miles from Glen Burnie, MD)
- 27 days ago
- White Marsh, MD (17 miles from Glen Burnie, MD)
- 27 days ago
We are a family owned and operated business with a new call center located in White Marsh MD! We are looking for outgoing members to join our team as call center agents! Call Center Sales Agent...
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 45+ days ago
- Baltimore, MD (8 miles from Glen Burnie, MD)
- 45+ days ago
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Call Center Representative - Part Time
- Catonsville, MD (11 miles from Glen Burnie, MD)
- 45+ days ago
- Catonsville, MD (11 miles from Glen Burnie, MD)
- 45+ days ago
Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....
Contact Center Representative -Part-time - Maryland
- Hanover, MD (7 miles from Glen Burnie, MD)
- 60+ days ago
- Hanover, MD (7 miles from Glen Burnie, MD)
- 60+ days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Call Center Representative (Hybrid after 90 days)
- Annapolis, MD (12 miles from Glen Burnie, MD)
- 90+ days ago
- Annapolis, MD (12 miles from Glen Burnie, MD)
- 90+ days ago
Under the direction of call center management, provides customer service via telephone to patients in need of care....
Demographic Data for Glen Burnie, MD
Moving to Glen Burnie, MD? Find some basic demographic data about Glen Burnie, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Glen Burnie, MD
Highest Education Level
Call Center Representatives in Glen Burnie, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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