Customer Service Rep- 2nd Shift

Customer Service Representative.

Our client is a national known company. Lots of opportunity for advancement. Located on the north east side of Des Moines.

Starting Pay: $19.75/hr

Hours: 3:00pm - 12:00am (Monday-Friday)

Duties:

1. Processes customers orders; troubleshoots orders and resolves discrepancies as needed.
2. Coordinate and update warehouse employees regarding new and modified customer orders.
3. Review shipping and receiving reports to ensure accurate and on-time deliveries.
4. Provides exceptional customer service to incoming callers, customers and carriers.
5. Proactively communicates with customers, employees and the management team to ensure necessary requirements are met.
6. Processes, audits and files various documentation.
7. Assist other employees in the performance of their assigned duties when necessary.

Requirements:

1. Regular and consistent attendance and punctuality.
2. Basic computer knowledge.
3. 12+ months CSR exp.