Customer Service Representative Jobs in West Des Moines, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- U-Haul
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 11 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonRemote Customer Service Representative
- Afni
- Des Moines, IA (12 miles from West Des Moines, IA)
- 20 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 20 hours ago
Career paths start between $14.50 and $15/hr plus bonus. To qualify for this position, you must live in Iowa. Why start building your career at Afni? We believe in you and invest in your success!...
RemoteCustomer Service Rep- 2nd Shift
- Remedy Intelligent Staffing
- Des Moines, IA (12 miles from West Des Moines, IA)
- 20 hours ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 20 hours ago
Customer Service Representative. Our client is a national known company. Lots of opportunity for advancement. Located on the north east side of Des Moines....
In PersonPart-time Customer Service Representative
- Mom's Meals
- Ankeny, IA (20 miles from West Des Moines, IA)
- 1 day ago
- Ankeny, IA (20 miles from West Des Moines, IA)
- 1 day ago
The Part-time Customer Service Representative serves as the front line to our customers placing meal orders....
In Person Part Time- Hy-Vee
- Grimes, IA (14 miles from West Des Moines, IA)
- 1 day ago
- Grimes, IA (14 miles from West Des Moines, IA)
- 1 day ago
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
In PersonCustomer Service Representative (Body/Paint)
- Housby Mack, Inc.
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 1 day ago
FLSA STATUS: Non-E xempt DEPARTMENT: Body & Paint Shop PRIMARY PURPOSE: The Customer Service Representative is responsible for communicating between customers and the Housby team, ensuring a smooth...
In PersonCustomer Service Representative
- HomeServices Of America
- West Des Moines, IA
- 1 day ago
- West Des Moines, IA
- 1 day ago
Purpose of Position The Customer Service Representative provides timely, quality customer service....
In PersonCustomer Service Representative Mortgage Escrow
- Iowa Bankers Mortgage Corporation
- Johnston, IA (16 miles from West Des Moines, IA)
- 2 days ago
- Johnston, IA (16 miles from West Des Moines, IA)
- 2 days ago
Description Role Definition: Assists in the Escrow area by performing the following duties. Essential Duties and Responsibilities Daily Duties: I. Individual Escrow Analysis Perform individual...
In PersonCustomer Service Representative
- Mom's Meals
- Ankeny, IA (20 miles from West Des Moines, IA)
- 5 days ago
- Ankeny, IA (20 miles from West Des Moines, IA)
- 5 days ago
The Customer Service Representative serves as the front line to our customers placing meal orders....
In Person- TEKsystems
- West Des Moines, IA
- 5 days ago
- West Des Moines, IA
- 5 days ago
Position Overview As a Customer Service Representative, you will serve as the primary point of contact for customers, agents, and financial professionals....
HybridClient Services Representative
- TEKsystems
- West Des Moines, IA
- 5 days ago
- West Des Moines, IA
- 5 days ago
DIRECT PLACEMENT In West Des Moines, Iowa + SIGN ON BONUS!! Description In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market...
HybridSenior Customer Service Representative
- Wells Fargo
- Des Moines, IA (12 miles from West Des Moines, IA)
- 6 days ago
- Des Moines, IA (12 miles from West Des Moines, IA)
- 6 days ago
About this role: Wells Fargo is seeking a Senior Customer Service Representative Commercial Banking Operations....
HybridCustomer Service Representative
- Aston Carter
- Johnston, IA (16 miles from West Des Moines, IA)
- 6 days ago
- Johnston, IA (16 miles from West Des Moines, IA)
- 6 days ago
Customer Service Representative Job Description The Customer Service Representative provides exceptional support to customers and vendors by responding to inquiries via phone, email, and chat in a call...
Hybrid ContractCustomer Service Representative - Bark Avenue
- Best Friends Pet Care
- Ankeny, IA (20 miles from West Des Moines, IA)
- 7 days ago
- Ankeny, IA (20 miles from West Des Moines, IA)
- 7 days ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In Person- Planet Fitness
- Altoona, IA (19 miles from West Des Moines, IA)
- 8 days ago
- Altoona, IA (19 miles from West Des Moines, IA)
- 8 days ago
Job DetailsJob Location: Altoona ALT - Altoona, IA 50009Position Type: Full-Time/Part-TimeJob Category: Customer ServiceJob Summary Responsible for new member sales and creating a positive member...
In PersonDemographic Data for West Des Moines, IA
Moving to West Des Moines, IA? Find some basic demographic data about West Des Moines, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in West Des Moines, IA
Highest Education Level
Customer Service Representatives in West Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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