Customer Service Representative Jobs in Urbandale, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Associate
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 hours ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 hours ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service Representative
- Des Moines, IA (1 mile from Urbandale, IA)
- 1 day ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 1 day ago
Customer Service Representative Primary Purpose of the Position Modern Aviation is a Fixed Base Operator (FBO) that services private jets....
Representative II, Customer Service Ops
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 days ago
What Customer Operations Support contributes to Cardinal Health** Responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute...
Remote - Client Services Associate
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 2 days ago
Remote - Client Services Associate AO Garcia Agency Des Moines, Iowa, United States, 50307 4 days ago Quick Job type Full-time Remote Quick Job description Experience in our industry is not...
Remote WorkCustomer Service Representative (Part-time)
- Ankeny, IA (9 miles from Urbandale, IA)
- 2 days ago
- Ankeny, IA (9 miles from Urbandale, IA)
- 2 days ago
Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service....
Loss Prevention Customer Service Associate II
- West Des Moines, IA (11 miles from Urbandale, IA)
- 3 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 3 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Representative-10:00 AM - 6:30 PM
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
Customer Service Representative** **Shift: 10:00 AM - 6:30 PM** ( Training hours are 9am-5:30pm EST for the first 4 weeks....
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. **Job Posting...
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 3 days ago
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...
Customer Service Representative
- Altoona, IA (8 miles from Urbandale, IA)
- 3 days ago
- Altoona, IA (8 miles from Urbandale, IA)
- 3 days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
Customer Service, Billing Representative - On-Site Opportunity, Potential for Hybrid
- West Des Moines, IA (11 miles from Urbandale, IA)
- 3 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 3 days ago
As the Customer Service Billing Representative, you will be responsible for handling tasks within the Billing Solutions department, including but not limited to: in-bound phone and e-mail...
Customer Service Representative
- Des Moines, IA (1 mile from Urbandale, IA)
- 4 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 4 days ago
**Position Summary:** Health Concierge -Customer Service Representative is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information...
Customer Experience Representative - ICS
- West Des Moines, IA (11 miles from Urbandale, IA)
- 4 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 4 days ago
Customer Experience Representative - ICS **Department:** Customer Service & Contact Center Operations **Country:** United States of America **State/Province:** Iowa **City:** West Des Moines...
- West Des Moines, IA (11 miles from Urbandale, IA)
- 4 days ago
- West Des Moines, IA (11 miles from Urbandale, IA)
- 4 days ago
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting...
BD Customer Experience Specialist I
- Des Moines, IA (1 mile from Urbandale, IA)
- 4 days ago
- Des Moines, IA (1 mile from Urbandale, IA)
- 4 days ago
Call center experience is preferred but not required. May be required to work non-traditional hours to meet customer needs. FINRA registrations (Series 6) required....
Remote WorkDemographic Data for Urbandale, IA
Moving to Urbandale, IA? Find some basic demographic data about Urbandale, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Urbandale, IA
Highest Education Level
Customer Service Representatives in Urbandale, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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