Customer Service Representative Jobs in Iowa City, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Contracts Opportunity Specialist (Remote)
- Vista Higher Learning
- Iowa City, IA
- 1 day ago
- Vista Higher Learning
- Iowa City, IA
- 1 day ago
WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...
Remote WorkCustomer Service Specialist - Hybrid
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 22 hours ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 22 hours ago
This entry sales position will be responsible for providing world class customer service for customers worldwide through exceptional responsiveness to customer inquiries, negotiating favorable...
Customer Service Cashier- Retail Service Team
- Coralville, IA (4 miles from Iowa City, IA)
- 2 days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 2 days ago
Our Customer Service team members assist in all aspects of our retail operations. What You'll Do + Provide outstanding customer service in a retail and counter-service environment + Interact with...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 3 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 3 days ago
A Sales and Customer Service is needed for one of the world's largest suppliers of aerospace and defense products in the Cedar Rapids, IA area. This sales role focuses on providing responsive...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Coralville, IA (4 miles from Iowa City, IA)
- 10 days ago
- Coralville, IA (4 miles from Iowa City, IA)
- 10 days ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Customer Service Associate - Temporary
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 10 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 10 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Lisbon, IA (20 miles from Iowa City, IA)
- 10 days ago
- Lisbon, IA (20 miles from Iowa City, IA)
- 10 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 10 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 10 days ago
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Customer Service Rep(01743) - 2460 Edgewood Rd SW #300
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 11 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 11 days ago
You'll find our Customer Service Representative jobs offer you more....
WAH Mortgage Customer Service Representative at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored...
Retail Sales Associate / Customer Service
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 14 days ago
- Cedar Rapids, IA (23 miles from Iowa City, IA)
- 14 days ago
Who We Are Looking For: We are looking for Motivated Associates who enjoy working with people and solving problems. New Assoicate must be availalbe mornings and afternoons. Customer service is our...
We are looking for Remote Customer Service Representatives to become part of our innovative team....
Demographic Data for Iowa City, IA
Moving to Iowa City, IA? Find some basic demographic data about Iowa City, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Iowa City, IA
Highest Education Level
Customer Service Representatives in Iowa City, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »