Customer Service Representative Jobs in Des Moines, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Restaurant Customer Service Team Member
- West Des Moines, IA (12 miles from Des Moines, IA)
- moments ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- moments ago
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Customer Care Representative I
- West Des Moines, IA (12 miles from Des Moines, IA)
- moments ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- moments ago
Anticipated End Date: 2025-05-07 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: Virtual Hours: Monday - Friday, an 8-hour shift between...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Client Service Specialist, EB Select
- Waukee, IA (13 miles from Des Moines, IA)
- 21 hours ago
- Waukee, IA (13 miles from Des Moines, IA)
- 21 hours ago
We are looking to add a Client Service Specialist to join our Employee Benefits Select team in Waukee, IA. Offering a forward-thinking, innovative, and vibrant company culture, along with the...
Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....
Sales/Customer Service, 18.00, Excellent Benefits and Growth
- Des Moines, IA
- 1 day ago
- Des Moines, IA
- 1 day ago
Do you enjoy helping others and working in a fast paced, fun environment? Are you ready to grow your skills and Income? CarHop is looking for a sales representative to join our team in our Des...
What do our Customer Service Representatives (CSR) do? Our CSR's are the first contact to help resolve customers' concerns....
Customer Service Associate - Temporary
- West Des Moines, IA (12 miles from Des Moines, IA)
- 1 day ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Sales & Customer Service Associate
- Clive, IA (8 miles from Des Moines, IA)
- 1 day ago
- Clive, IA (8 miles from Des Moines, IA)
- 1 day ago
Overview Where Better Careers Begin! Massage Envy 12655 University Ave Suite 180 Clive Iowa 50325 Do you have a passion for helping others? At the Massage Envy Clive franchise, we support and...
CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote Work- Grimes, IA (11 miles from Des Moines, IA)
- 2 days ago
- Grimes, IA (11 miles from Des Moines, IA)
- 2 days ago
Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a...
Retail Customer Service Specialist
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
The individual selected for this role will be expected to work at Store #721101, located at: 2120 NE 36th Street, Ankeny, IA 50021. This is a Part-Time job. Starting Pay: $16.26/hr or based on...
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
- Ankeny, IA (8 miles from Des Moines, IA)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service, Billing Representative - On-Site Opportunity, Potential for Hybrid
- West Des Moines, IA (12 miles from Des Moines, IA)
- 3 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 3 days ago
As the Customer Service Billing Representative, you will be responsible for handling tasks within the Billing Solutions department, including but not limited to: in-bound phone and e-mail...
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Des Moines, IA
Highest Education Level
Customer Service Representatives in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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