Customer Service Representative Jobs in Des Moines, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products. This position is also expected to provide customer service and operate...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- West Des Moines, IA (12 miles from Des Moines, IA)
- 5 days ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 5 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...
Full-Time Designer/Customer Service Associate
- Windsor Heights, IA (4 miles from Des Moines, IA)
- moments ago
- Windsor Heights, IA (4 miles from Des Moines, IA)
- moments ago
Flowerama is looking for hardworking, upbeat, dependable individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer...
Pharmacy Customer Service Associate
- West Des Moines, IA (12 miles from Des Moines, IA)
- 15 hours ago
- West Des Moines, IA (12 miles from Des Moines, IA)
- 15 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Type Full-time Description Mittera is currently seeking Client Services Specialist to join our team! The Client Service Specialist serves as a liaison between our customers and the various...
Customer Service Operations Coordinator (Full-Time)
- Johnston, IA (9 miles from Des Moines, IA)
- 18 hours ago
- Johnston, IA (9 miles from Des Moines, IA)
- 18 hours ago
Child Serve is looking for a Customer Service Operations Coordinator to provide administrative support to our staff, families, and visitors. The ideal person will be energetic, have excellent...
- Waukee, IA (13 miles from Des Moines, IA)
- 2 days ago
- Waukee, IA (13 miles from Des Moines, IA)
- 2 days ago
Client Service Specialist, PC page is loaded Client Service Specialist, PC locations Waukee time type Full time posted on Posted Yesterday job requisition id R0000446 Job Description: We are...
Des Moines - Sales and Customer Service Representative
- Clive, IA (8 miles from Des Moines, IA)
- 2 days ago
- Clive, IA (8 miles from Des Moines, IA)
- 2 days ago
Naturescape is seeking to hire a full-time Sales & Customer Service Representative to provide support at our Des Moines, IA branch. Would you like to work with a stable, family-owned business?...
- Clive, IA (8 miles from Des Moines, IA)
- 2 days ago
- Clive, IA (8 miles from Des Moines, IA)
- 2 days ago
Immediate 1st Shift Temporary Customer Service Representative Job in Clive, IA!...
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
We are looking to hire a Customer Service Representative for our Outreach Lab. As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center....
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Bilingual Customer Service Representative - Automotive
- Des Moines, IA
- 4 days ago
- Des Moines, IA
- 4 days ago
(AGWS), an affiliate of Reynolds and Reynolds, is looking for a Bilingual Customer Service Representative - Automotive to join our growing team....
Job Details Job Location : Des Moines Branch - Des Moines, IA Salary Range : Undisclosed Description Overview/Function: The Customer Care Center (Customer Service) Associate is an extension of...
Customer Support Representative - Onsite
- Johnston, IA (9 miles from Des Moines, IA)
- 4 days ago
- Johnston, IA (9 miles from Des Moines, IA)
- 4 days ago
Title: Customer Support Representative - Onsite Mandatory skills: Customer Service, Customer Support, technical support, technical information, technical solutions, products, parts, goods, product...
Demographic Data for Des Moines, IA
Moving to Des Moines, IA? Find some basic demographic data about Des Moines, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Des Moines, IA
Highest Education Level
Customer Service Representatives in Des Moines, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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