Customer Service Representative Jobs in Springfield, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Work From Home (Mount Prospect, IL)
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Remote WorkDatavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Bilingual Spanish Customer Service Representative - Remote
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkAbout Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Senior Customer Support Representative Company: Highmark Health Location: Springfield, IL Date Posted: 6/20/25, 4:33 AM Company : Highmark Inc. Job Description : GENERAL OVERVIEW: Provides new and...
Customer Service Rep(02995) - 139 Illini Blvd
- Sherman, IL (8 miles from Springfield, IL)
- 11 days ago
- Sherman, IL (8 miles from Springfield, IL)
- 11 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers....
Customer Service Quality Coach 12pm-9:30pm EST
- Springfield, IL
- 16 days ago
- Springfield, IL
- 16 days ago
The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support...
Store 4701303: 2120 N Dirksen Pkwy, Springfield, Illinois 62702 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Bilingual (English/Japanese) Customer Service Rep- 25/hour!
- Springfield, IL
- 19 days ago
- Springfield, IL
- 19 days ago
Our client, a leading global organization in healthcare, is seeking a professional and customer-focused Contract Customer Service Representative who is proficient in Japanese to join their team....
Center Experience preferred 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred Experience working in remote environment preferred Certificates, Licenses, Registrations...
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
Senior Customer Service Engineer - Chicago, IL or Madison, WI
- Springfield, IL
- 22 days ago
- Springfield, IL
- 22 days ago
Revvity is seeking a Field Service Engineer to support our life sciences reproductive and genomics product lines. This role will be instrumental in enhancing laboratory productivity for our...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Springfield, IL
Highest Education Level
Customer Service Representatives in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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