Customer Service Representative Jobs in Springfield, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Senior Representative Remote
- Springfield, IL
- 21 hours ago
- Springfield, IL
- 21 hours ago
Call center experience preferred....
Remote WorkAdditional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkWe are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkPOSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative, PT Open Availability
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
Store 4701304: 2641 W Monroe St, Springfield, Illinois 62704 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Start working the way you've imagined Volt is immediately hiring for a Call Center Representative in San Antonio, TX. As a Call Center Representative (Customer Support) you will: Provide...
Client Advocate Leader Meritain TPA CVS Health - 3.2 Springfield, IL Job Details Full-time $67,900 - $182,549 a year 1 day ago Benefits Employee stock purchase plan Health insurance Flexible...
Rainstorm Car Wash Customer Service Representative
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
Store 4701815: 321 Cranmer Dr, Springfield, Illinois 62704 Availability - Shift/Days Flexible Availability Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for greeting...
Customer Service Representative / Teller
- Virden, IL (20 miles from Springfield, IL)
- 7 days ago
- Virden, IL (20 miles from Springfield, IL)
- 7 days ago
Seeking a Full-Time Customer Service Representative/Teller to open all types of deposit accounts and process customer transactions....
Bilingual Spanish Customer Service Representative - Remote
- Springfield, IL
- 7 days ago
- Springfield, IL
- 7 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkAt HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative, Open Availability
- Springfield, IL
- 9 days ago
- Springfield, IL
- 9 days ago
Store 4701303: 2120 N Dirksen Pkwy, Springfield, Illinois 62702 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Springfield, IL
Highest Education Level
Customer Service Representatives in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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