Customer Service Representative Jobs in Springfield, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
at Merck in Springfield, Illinois, United States Job Description Job Description Job Summary The Customer Care Specialist is responsible for delivering exceptional customer care while managing the...
Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations...
Healthcare Customer Service Representative - Remote
- Leland Grove, IL (2 miles from Springfield, IL)
- 1 day ago
- Leland Grove, IL (2 miles from Springfield, IL)
- 1 day ago
Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.Connect with customers via phone/email/chat/and or social media to...
Remote Work- Virden, IL (20 miles from Springfield, IL)
- 2 days ago
- Virden, IL (20 miles from Springfield, IL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Southern View, IL (3 miles from Springfield, IL)
- 3 days ago
- Southern View, IL (3 miles from Springfield, IL)
- 3 days ago
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
at CVS Health in Springfield, Illinois, United States Job Description At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who...
Healthcare Customer Service Specialist - R-622134_5-7347
- Springfield, IL
- 5 days ago
- Springfield, IL
- 5 days ago
at Cochlear Americas in Springfield, Illinois, United States Job Description Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Healthcare...
Remote Workat Public Consulting Group in Springfield, Illinois, United States Job Description Public Consulting Group LLC ( PCG ) is a leading public sector solutions implementation and operations...
at Merck in Springfield, Illinois, United States Job Description Job Description Job Responsibilities: + Act as SAP Key User for our company's Animal Health Order to Cash functions and processes +...
Representative. II, Customer Service Order Processing
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
. + Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues. + For international shipping and in cases...
Remote WorkDo you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting...
- Chatham, IL (10 miles from Springfield, IL)
- 7 days ago
- Chatham, IL (10 miles from Springfield, IL)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
- Chatham, IL (10 miles from Springfield, IL)
- 8 days ago
- Chatham, IL (10 miles from Springfield, IL)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Springfield, IL
Highest Education Level
Customer Service Representatives in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Retail
- Listening
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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