Customer Service Representative Jobs in Springfield, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
at Fuji Film in Springfield, Illinois, United States Job Description Position Overview Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service...
Remoteat Help at Home in Springfield, Illinois, United States Job Description Overview As the nation's leading provider of high-quality home care services, we empower our clients to live independently,...
In PersonCustomer Service Advisor Trainee- InsuraMatch
- Travelers Insurance Company
- Springfield, IL
- 19 days ago
- Springfield, IL
- 19 days ago
. + Prior insurance and/or call center experience preferred. + Previous customer service experience preferred. + High energy and motivation to follow up and take ownership. + Flexibility and ability...
In PersonOffering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and...
In PersonSpanish Bilingual Limited Service Customer Service Representative
- Maximus
- Springfield, IL
- 23 days ago
- Springfield, IL
- 23 days ago
Maximus is seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance....
RemoteSeasonal Customer Experience Representative - Springfield Airport
- Enterprise Holdings
- Bissell, IL (4 miles from Springfield, IL)
- 28 days ago
- Bissell, IL (4 miles from Springfield, IL)
- 28 days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
In Person TemporarySeasonal Customer Experience Representative - Springfield Airport
- Enterprise Rent-A-Car
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
In Person TemporaryCustomer Experience Specialist I
- SolomonEdwards
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations...
In Person- 1101 Tate & Lyle Solutions
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers....
In PersonCustomer Service and Support Manager 1
- ASM Research, An Accenture Federal Services Company
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Reports to the Program Manager The Call Center Operations Manager will manage day-to-day call center functions, ensuring timely, high-quality outreach and triage services aligned with program...
In PersonCustomer Service Rep(09191) - 3100 West Iles Ave.
- Domino's Pizza
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
We're looking for a friendly and efficient Customer Service Representative to provide exceptional service at our 3100 West Iles Ave. location....
In PersonCustomer Service Rep(02896) - 1030 Jason Place
- Domino's Pizza
- Chatham, IL (10 miles from Springfield, IL)
- 60+ days ago
- Chatham, IL (10 miles from Springfield, IL)
- 60+ days ago
Company Description Job Description Join our team at Domino's Pizza in Chatham, United States, as a Customer Service Representative!...
In PersonCustomer Service Representative
- DCC Propane
- Springfield, IL
- 60+ days ago
- Springfield, IL
- 60+ days ago
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly,...
In PersonCustomer Service Representative
- Circle K
- Chatham, IL (10 miles from Springfield, IL)
- 90+ days ago
- Chatham, IL (10 miles from Springfield, IL)
- 90+ days ago
Service Representative....
In PersonDo you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting...
In PersonDemographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Springfield, IL
Highest Education Level
Customer Service Representatives in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
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