Call Center Representative Jobs in Springfield, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Specialist - Office Specialist, Opt. 2 (Upward Mobility
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
Job Requisition ID: CS49126 BPIS:10749 09986 Start Date: 08/15/25 Closing Date: 08/29/2025 Agency: Department of Healthcare and Family Services Class Title: OFFICE SPECIALIST - 30080 Skill Option:...
Call Center Specialist - Office Specialist, Opt. S2 Spanish speaking, (Upward Mobility)
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
Job Requisition ID: 49066 BPIS: 10748 09817 Start Date:08/15/25 Closing Date: 08/29/2025 Agency: Department of Healthcare and Family Services Class Title: OFFICE SPECIALIST - 30080 Skill Option:...
at Intermountain Health in Springfield, Illinois, United States Job Description Job Description: The Contact Center Representative is the first connection between Intermountain and patients...
Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire a Part-Time Dispensary Associate for the Call Center! Are you someone who is personable, friendly, adapt in a...
at Zurich NA in Springfield, Illinois, United States Job Description Inbound, Claims Call Center Representative 126049 Zurich is a leading multi-line insurer that serves its customers in global and...
Remote WorkBilingual Call Center Rep - Mandarin/Cantonese
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
Remote WorkDemographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Springfield, IL
Highest Education Level
Call Center Representatives in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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