Customer Support Agent

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

Customer Support Agent Needed

Shift: Mon - Fri, 8a - 4:30p

I. Job Summary

The Premier Customer Support Agent provides customer service for the sales department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, processes customer new service requests, assists with all service needs and provides outside sales rep support.

II. Essential Duties and Responsibilities

• Fields incoming calls of mid-level complexity for the sales department independently and proficiently.
• Acts as contact for and liaison to roll-off premier customers and operations.
• Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness
• Works to understand customers' needs, issues and requests.
• Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues.
• Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues.
• Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty.
• Provides information and education to customers regarding service options, charges and billing questions.
• Other duties as assigned.

III. Qualifications

A. Required Qualifications

• High School Diploma (accredited) or GED (accredited) or High School Equivalency (accredited)
• 2 years relevant work experience required (in addition to education requirements)

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.