Customer Service Representative Jobs in Downers Grove, IL

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 449 Jobs

Customer Service Representative - PT

Chicago, IL (20 miles from Downers Grove, IL)
4 days ago

Chicago, IL (20 miles from Downers Grove, IL)
4 days ago

$18.00/hour Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored,...

Seasonal Customer Service Representative - FT

Forest View, IL (12 miles from Downers Grove, IL)
4 days ago

Forest View, IL (12 miles from Downers Grove, IL)
4 days ago

$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Seasonal hiring! No experience necessary! Become a member of our Avis Budget Group team where youll be an appreciated and valued...

Customer Service Representative

Schaumburg, IL (15 miles from Downers Grove, IL)
19 days ago

Schaumburg, IL (15 miles from Downers Grove, IL)
19 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Inside Sales-Reactivation Specialist

Aurora, IL (12 miles from Downers Grove, IL)
19 days ago

Aurora, IL (12 miles from Downers Grove, IL)
19 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Customer Sales Account Manager

Naperville, IL (6 miles from Downers Grove, IL)
19 days ago

Naperville, IL (6 miles from Downers Grove, IL)
19 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Customer Service Representative

Saint Charles, IL (15 miles from Downers Grove, IL)
2 hours ago

Saint Charles, IL (15 miles from Downers Grove, IL)
2 hours ago

How We Work As a Customer Service Representative, Corpay will set you up for success by providing: Hybrid workspace in St....

Customer Service Rep(02975) 738 E Schaumburg Rd

Schaumburg, IL (15 miles from Downers Grove, IL)
2 hours ago

Schaumburg, IL (15 miles from Downers Grove, IL)
2 hours ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Retail Customer Service

Stone Park, IL (10 miles from Downers Grove, IL)
11 hours ago

Stone Park, IL (10 miles from Downers Grove, IL)
11 hours ago

Service Representative (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic....

Client Services - Associate II

Chicago, IL (20 miles from Downers Grove, IL)
11 hours ago

Chicago, IL (20 miles from Downers Grove, IL)
11 hours ago

Wintrust Wealth Management serves the financial needs of private clients, including high net worth individuals, business owners, and institutions. Since our founding in 1931, we have been helping...

Showroom Customer Service Representative

Chicago, IL (20 miles from Downers Grove, IL)
11 hours ago

Chicago, IL (20 miles from Downers Grove, IL)
11 hours ago

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative....

Customer Service Associate

Niles, IL (18 miles from Downers Grove, IL)
11 hours ago

Niles, IL (18 miles from Downers Grove, IL)
11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Pharmacy Customer Service Associate

Arlington Heights, IL (21 miles from Downers Grove, IL)
11 hours ago

Arlington Heights, IL (21 miles from Downers Grove, IL)
11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Part-Time Customer Service Representative - Neonatal ICU (Evenings)

Chicago, IL (20 miles from Downers Grove, IL)
11 hours ago

Chicago, IL (20 miles from Downers Grove, IL)
11 hours ago

Part-Time Customer Service Representative - Neonatal ICU (Evenings) Hiring Department : NICU Location : Chicago, IL USA Requisition ID : 1035424 FTE : 0.50 Work Schedule : 3pm-11pm with rotating weekends...

Overnight Technical Customer Support Rep

Oak Brook, IL (5 miles from Downers Grove, IL)
16 hours ago

Oak Brook, IL (5 miles from Downers Grove, IL)
16 hours ago

We are seeking a Overnight Technical Customer Support Representative for our client in the education space. This individual will be trained on their proprietary systems, but must possess some...

Remote Work

Bilingual Customer Service Specialist (Spanish)

Chicago, IL (20 miles from Downers Grove, IL)
16 hours ago

Chicago, IL (20 miles from Downers Grove, IL)
16 hours ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

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Demographic Data for Downers Grove, IL

Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.

Median Age

Average Household Income

Home Value vs Household Income in Downers Grove, IL

Local

National

Total Population

57,972

Number of Businesses

2,436

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Downers Grove, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Downers Grove, IL offer the following education background

Bachelor's Degree

31.0%

High School or GED

27.1%

Associate's Degree

16.2%

Vocational Degree or Certification

13.0%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Downers Grove, IL

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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