Customer Service Analyst Jobs in Downers Grove, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Plainfield, IL (19 miles from Downers Grove, IL)
- 3 days ago
- Plainfield, IL (19 miles from Downers Grove, IL)
- 3 days ago
6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Customer Service Analyst Illinois State Toll Highway Authority Downers Grove, IL The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the...
- Mount Prospect, IL (18 miles from Downers Grove, IL)
- 8 days ago
- Mount Prospect, IL (18 miles from Downers Grove, IL)
- 8 days ago
The customer service analyst will be assigned to 1 key account and will be responsible for managing excel reports that need to be generated to the customer weekly on reporting the customer asks for....
Client Service Analyst (bilingual Japanese-English) - R6014
- Chicago, IL (20 miles from Downers Grove, IL)
- 10 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 10 days ago
at Mizuho Bank Ltd. in Chicago, Illinois, United States Job Description Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits,...
Client Service Analyst (bilingual Japanese-English)
- Chicago, IL (20 miles from Downers Grove, IL)
- 16 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 16 days ago
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
Client Support Analyst (Prefill)
- Chicago, IL (20 miles from Downers Grove, IL)
- 21 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 21 days ago
Client Support Analyst will provide complete client support services to a diverse client base. This individual will be a key contributor to providing our client accounts support services through...
- Chicago, IL (20 miles from Downers Grove, IL)
- 27 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 27 days ago
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industriesa status we earned over decades of deep partnership with clients to...
- Chicago, IL (20 miles from Downers Grove, IL)
- 29 days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 29 days ago
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Principal AI Customer Experience Analyst
- Chicago, IL (20 miles from Downers Grove, IL)
- 30+ days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 30+ days ago
Dir Business Data Analysis - GA06AE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every...
Senior Indexes Client Experience Analyst
- Chicago, IL (20 miles from Downers Grove, IL)
- 30+ days ago
- Chicago, IL (20 miles from Downers Grove, IL)
- 30+ days ago
The Group : Morningstar Indexes delivers innovative indexing solutions, empowering investors to measure and benchmark global markets and asset classes. With a focus on equity, bond, and asset...
Demographic Data for Downers Grove, IL
Moving to Downers Grove, IL? Find some basic demographic data about Downers Grove, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Downers Grove, IL
Highest Education Level
Customer Service Analysts in Downers Grove, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Client Support
- Application Support
- Help Desk Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Process Improvement
- Conflict Resolution
- Troubleshooting
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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